Patricia Heinz
Vero Beach,FL
Summary
Skilled Telephone Triage Nurse experienced in assessing needs, making clinical decisions based on protocols and communicating with primary care team. Excellence in promoting and restoring patients' health through nursing and health education processes and resources. Fosters relationships and coordinates with clinical healthcare professionals for continuity of care.
AccomplishedRegistered Nurse experienced in conducting telephone analysis of symptoms to facilitate appropriate patient care. Strong knowledge of medical terminology, anatomy, physiology and pathophysiology. Continually maintained positive attitude in emergent, stressful situations. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable R.N. with strong ability in making children and families feel welcomed. Offering communication and outstanding documentation. Highly organized, proactive and punctual with team-oriented mentality.
Overview
28
28
years of professional experience
Work History
Registered Nurse Immunizations/Triage Nurse
CATCH @CMS (Children's Medical Services)
Viera, FL
08.2013 - 12.2017
- Rendered telephone advice according to established guidelines and protocols.
- Communicated triage information to primary care team to discuss disposition.
- Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
- Cultivated professional conduct operating under triage nursing care guidelines.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Documented services discussed and provided details in electronic medical records.
- Attended educational workshops to maintain current competency and licensure in nursing specialty.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Registered Nurse, Schools
Deschutes County Schools
Redmond, OR
09.2006 - 06.2012
- Provided direct health care services to students involving triage, evaluation, and first aid care for illness and injury.
- Coordinated with families, school personnel and healthcare professionals on behalf of students to advocate for healthcare needs and provide medical information to appropriate parties.
- Administered and supervised administration of prescription medication to students.
- Contacted parents or medical facilities when student condition warranted.
- Documented observations of student behavior, complaints or physical symptoms.
- Conducted immunization programs and sight and hearing testing.
- Communicated with students about feelings, need for assistance or social and emotional support.
- Monitored infection control procedures to verify facility-wide health and safety.
- Reported pertinent information to authorities in cases of child endangerment, neglect or abuse.
- Evaluated students with health concerns or injuries to develop plan of care or provide reference to appropriate healthcare providers.
- Greeted and logged in students arriving at office.
- Counseled and educated students in small groups or as individuals concerning medical issues.
- Inventoried and ordered medical or office supplies or equipment.
- Implemented normal growth and development screenings to identify health problems.
- Applied sound decision-making process to school nursing practice.
- Conducted formal and informal evaluations of medical conditions and developed accurate medical summaries on students.
- Changed dressings on wounds.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
Pediatric Staff Nurse in Office Setting
Dr. John Weare, M.D.-Pediatrician
Indialantic, FL
07.1989 - 12.2006
- Rendered telephone advice according to established guidelines and protocols.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Communicated triage information to primary care team to discuss disposition.
- Collected data to represent symptom onset, presenting problem and medical diagnoses.
- Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
- Cultivated professional conduct operating under triage nursing care guidelines.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Documented services discussed and provided details in electronic medical records.
- Attended educational workshops to maintain current competency and licensure in nursing specialty.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
Education
Bachelor of Science - Health And Wellness/Sociology
Eastern Oregon University
La Grande, OR01.2010
Associate of Science - Nursing
Suffolk County Community College
Selden, NY06.1974
Master of Science - Nursing Education
University of Phoenix
Tempe, AZSkills
- Medical Supply Management
- Accurate Documentation
- Monitoring Vital Signs
- Patient Condition Monitoring
- Decision Making
- Specialized Healthcare Referrals
- Clear Patient Communication
- Critical Thinking
- Care Coordination
- Diet and Nutrition
- Medication Administration
- Patient Care Assessment
- Procedure Assistance
- Equipment Sterilization
- Attention to Detail
- Patient Examination
- Treatment Preparation
- Procedure Room Preparation
- Creative Problem Solving
- Medical Procedure Preparation
- Compassionate and Caring
- Blood Draw and Sample Collection
- Medical Recordkeeping
- Instrument Sterilization
- Preventive Healthcare
- Immunizations and Vaccinations
- First Aid
- Healthcare Personnel Supervision
- Direct Patient Care
- Routine Examinations
- Test Interpretations
- Disaster Site Triaging
- Group and Individual Instruction
- Delegation and Motivation
Timeline
Registered Nurse Immunizations/Triage Nurse
CATCH @CMS (Children's Medical Services)
08.2013 - 12.2017
Registered Nurse, Schools
Deschutes County Schools
09.2006 - 06.2012
Pediatric Staff Nurse in Office Setting
Dr. John Weare, M.D.-Pediatrician
07.1989 - 12.2006
Bachelor of Science - Health And Wellness/Sociology
Eastern Oregon University
Associate of Science - Nursing
Suffolk County Community College
Master of Science - Nursing Education
University of Phoenix
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