Lisa Card
Olathe,KS
Summary
Passionate Telephone Triage Nurse with 16 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions.
Supporting comprehensive recovery through education and sound medical advice. Patient-oriented Nurse with years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments.
Overview
16
16
years of professional experience
Work History
Triage Nurse
University Of Kansas Health System
Lenexa, KS
07.2016 - Current
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Suggested appropriate disposition to acting physicians based on assessment.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Evaluated patient histories, complaints and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Advocated for and strived to protect health, safety and rights of patient.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
LPN Office Nurse
University Of Kansas Health System
Lenexa, KS
10.2006 - 07.2016
- Cared for wounds, provided treatments and assisted with procedures.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
- Managed appointment calendar for scans, lab tests and evaluations.
- Assisted with admissions, appointments, transfers and discharges.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Comforted and counseled patients and families throughout care process.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
Education
No Degree - Practical Nursing
Kansas City Kansas Community College
Kansas City, KSSkills
- Patient Care Oversight
- Patient Care Assessment
- Attention to Detail
- Medical Supply Management
- Care Coordination
- Diet and Nutrition
- Decision Making
- Compassionate and Caring
- Specialized Healthcare Referrals
- Creative Problem Solving
- Preventive Healthcare
- Medical Recordkeeping
- Critical Thinking
- Clear Patient Communication
- Prescription Drug Recommendations
- Microsoft Office
- Treatment Recommendations
- Therapy and Counseling
- Delegation and Motivation
- Group and Individual Instruction
- Community Program Referrals
- Diagnostic Test Ordering
- Direct Patient Care
- Nursing Consultation
- Accurate Documentation
- Monitoring Vital Signs
- Blood Draw and Sample Collection
- Immunizations and Vaccinations
- Patient Examination
- Treatment Preparation
- Equipment Sterilization
- Medication Administration
- Sanitation
- Collecting vitals
- Strong clinical judgment
- Patient consultation
- Acute care expertise
- Chronic disease management
- Patient and family advocacy
- Oxygen saturation standards
- Women's health exams
- Family planning services education
- Preventive health
- EMR / EHR
- Well visit procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Triage Nurse
University Of Kansas Health System
07.2016 - Current
LPN Office Nurse
University Of Kansas Health System
10.2006 - 07.2016
No Degree - Practical Nursing
Kansas City Kansas Community College
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