Samantha Parker
Staten Island,United States
Summary
- Detail-oriented and compassionate professional with several years of customer service. Dedicated to providing exceptional service, building positive relationships, and creating a welcoming, resident-focused environment. Consistently exceeds expectations to ensure residents feel valued, comfortable, and well cared for.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Environmental Services Aide
Seaview Nursing Home
Staten Island, NY
10.2019 - Current
- Maintained cleanliness in resident rooms and common areas.
- Disposed of waste following safety and health guidelines.
- Reported any necessary repairs or maintenance issues promptly
- Prioritized patients' health and overall well-being
Veterinary assistant
Dongan Hills Veterinary Practice
07.2018 - Current
- Assist veterinarians and technicians during surgical procedures to ensure animal safety and care
- Provide care for animals after procedures
- Provide necessary medications to ensure animal health
- Assist in collecting samples such as blood or urine for testing
- Assist in emergency first aid
- Communicate post-surgery and recovery instructions to owners and families for effective animal care
- Sanitize examining rooms and surface areas
- Clean and sterilize instruments, equipment, and tools
- Stock exam and operating rooms with necessary supplies to support efficient procedures
Shift supervisor
Duane Reade
01.2014 - 12.2017
- Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
- Assisted store management in achieving service and quality standards in daily operations.
- Worked with team members to improve performance and implement training updates
- Completed store opening and closing procedures.
- Established and maintained a positive work environment.
- Ensured facility compliance with health codes, sanitation requirements, and license regulations.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Customer service associate
Duane Reade
08.2010 - 01.2014
- Resolved customer concerns to enhance overall satisfaction and loyalty.
Education
Biology -
College Of Staten Island
Staten Island, NY 08.2009 - 06.2013
New Dorp High School
Staten Island, NYSkills
- Attention to detail
- Adaptability
- Conflict resolution
- Communication skills
- Multitasking
Timeline
Environmental Services Aide
Seaview Nursing Home
10.2019 - Current
Veterinary assistant
Dongan Hills Veterinary Practice
07.2018 - Current
Shift supervisor
Duane Reade
01.2014 - 12.2017
Customer service associate
Duane Reade
08.2010 - 01.2014
Biology -
College Of Staten Island
08.2009 - 06.2013
New Dorp High School