Dedicated and safety-focused professional. Brings hands-on experience managing high-stress emergency environments, executing strict safety protocols, and delivering top-tier care to diverse populations. Adapt at conflict resolution, team communication, and ensuring compliance with regulatory guidelines.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Certified Nursing Assistant
AllShifts
11.2022 - Current
-Maintained a 100% compliant and hazard-free environment for up to 15 patients simultaneously
-Strictly adhered to strict regulatory health and safety guidelines to maintain error-free environments for multiple patients simultaneously
-Remained calm and acted decisively during urgent medical situations, applying critical thinking to assist medical teams and ensure patient safety
-Maintained high-quality emotional support for diverse patients, consistently receiving positive feedback for empathy and communication skills
-Managed shifting priorities seamlessly in fast-paced healthcare settings, adapting quickly to emergency scheduling changes and urgent team needs.
Claims Specialist
HealthSource
United States
01.2022 - 12.2022
-Receive claims, gather information, and review all documentation for completeness and accuracy.
-Research policy details, investigate claim facts, interview parties, and gather evidence to assess validity.
-Determine coverage, liability, and appropriate compensation or settlement amounts.
-Serve as a liaison, communicating with policyholders, providers, legal teams, and other relevant parties.
-Negotiate fair settlements with claimants.
-Manage claim files, process payments, and maintain accurate records
Business Development Center Representative
Riverside Nissan
08.2019 - 01.2022
-Consistently met or exceeded daily/weekly appointment-setting goals
-Provided product and service information to customers in a professional manner
-Scheduled and confirmed sales and service appointments to drive showroom traffic
-Increased showroom traffic through effective follow-up and lead management
-Maintained high call volume (50–100+ calls daily) while ensuring quality interactions
-Improved customer response time, enhancing lead conversion rates
-Recognized for strong communication skills and ability to build customer rapport
Security Supervisor
Allied Universal Security Services
East Rutherford, New Jersey
02.2019 - 02.2020
Led and supported security personnel across designated areas and entry points.
Monitored crowd dynamics and upheld stadium regulations and safety protocols.
Responded to incidents and emergencies, collaborating with law enforcement as necessary.
Supervised security staff to promote compliance with protocols and operational practices.
Coordinated response efforts during incidents, effectively managing emergencies and reducing risks.
Maintained security for employees and visitors by implementing access control policies and visitor management processes.
Front Desk Receptionist Human Resources
Englewood Hospital
United States
01.2019 - 12.2019
-Greeted employees, new hires, and visitors, providing a professional and welcoming HR front desk experience
-Assisted with onboarding processes, including distributing new hire paperwork, verifying documentation, and guiding employees through orientation procedures
-Maintained strict confidentiality when handling sensitive employee records in compliance with HIPAA and HR policies
-Managed high-volume phone calls and emails, directing inquiries to appropriate HR personnel
-Scheduled interviews, orientations, and HR meetings, ensuring accurate calendar coordination
Customer Service Representative
AutoEastern Nissan of Meadowlands
Hasbrouck Heights, NJ
11.2016 - 01.2019
Greeted clients and delivered professional first impression aligned with BMW brand expectations.
-Directed customers to appropriate service advisors and departments
-Answered high-volume calls and scheduled service appointments
Maintained organized records and managed administrative task support responsibilities.
Ensured smooth front desk operations in fast-paced service environment.