REALAVONA JONES
Pontiac
Summary
Experienced Certified Nursing Assistant with over 35 years in customer service and emergency response. Collaborates effectively with diverse teams to enhance patient satisfaction and safety. Demonstrates strong multitasking and time management skills, focusing on thorough documentation and patient advocacy to support a safe environment.
Overview
29
29
years of professional experience
Work History
CERTIFIED NURSING ASSISTANT
Saint Francis Hospital
2022.09 - 2024.08
- Ensured patient safety post-surgery, facilitating quicker recovery through improved care protocols.
- Enhanced documentation for seamless shift communication, supporting continuity of care and improving information transfer.
- Strengthened patient-family relationships, boosting satisfaction through effective communication.
- Implement comfort initiatives, significantly boosting patient satisfaction scores.
- Adapt to new medical technologies, enhancing care quality and operational efficiency.
MILUE SUPERVISOR
Lakeside Behavioral Health Hospital
2019.08 - 2022.09
- Led staff in conflict resolution and safety protocols, enhancing team cohesion.
- Developed training for staff, elevating care quality and fostering improvement.
- Collaborated across departments to streamline operations, resulting in operational efficiencies.
- Analyzed behaviors to develop strategies, resulting in improved patient care.
- Developed staff training programs, improving care quality and fostering continuous improvement.
PROPRIETOR
Memphis Home Royal Care
2015.02 - 2019.02
- Managed client care and staff, enhancing service quality and client satisfaction.
- Managed client care and staff, improving service quality and satisfaction.
- Created training programs, enhancing staff skills and retention.
- Expanded client base through strategic partnerships, maintaining high care standards.
- Led long-term planning, aligning services with industry trends to support growth.
Area Manager
W. R. Community Services
2005.10 - 2014.12
- Directed daily operations across service areas, ensuring consistent workflow and staff accountability.
- Supervised staff performance, coached employees, and reinforced compliance with organizational policies.
- Coordinated scheduling, coverage, and workload distribution to maintain service continuity.
- Led staff performance management, including coaching, scheduling, and accountability process.
- Coordinated cross-functional communication to align priorities and resolve operational issues.
- Implemented process improvements to strengthen efficiency, accuracy, and service quality.
- Managed budgets, resources, and staffing needs to support organizational goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained infection control standards through consistent hand hygiene and equipment sanitation.
- Collaborated with CNAs to deliver timely daily care and maintain comfort measures.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Admissions Coordinator
Northfield Place
2002.08 - 2004.08
- Coordinated admissions workflow, guiding families through inquiry, tour, and move-in process.
- Reviewed resident referrals, verifying documentation, eligibility, and placement readiness.
- Collaborated with nursing, social services, and finance teams to align admissions details.
- Maintained accurate census, resident records, and admission packets for compliance.
- Assisted in the patient admission process based on federal and state laws.
- Scheduled admissions workflows, aligning bed availability, provider orders, and departmental priorities.
- Reviewed pre-admission documentation, identifying missing records and resolving discrepancies before patient arrival.
- Coordinated patient admissions, verifying demographics, insurance, and authorization details for accurate intake.
- Resolved patient and family questions regarding intake steps, paperwork, and admission requirements.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Directed application review processes, ensuring consistent decisions and compliance with admissions standards.
- Led admissions strategy to align enrollment goals with institutional priorities and student recruitment needs.
- Managed recruitment initiatives across campus visits, outreach events, and prospective student communications.
- Supervised admissions staff, setting expectations, coaching performance, and coordinating daily operations.
- Increased enrollment rates by developing and implementing strategic recruitment initiatives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
Certified Nursing Assistant
Northfield Place
2001.05 - 2002.08
- Monitored vital signs and reported patient condition changes to nursing staff promptly.
- Assisted patients with bathing, grooming, feeding, and mobility support while preserving dignity.
- Documented care activities accurately in electronic medical records and shift reports.
- Supported patient transfers, transport, and repositioning using safe body mechanics.
Certified Nursing Assistant
Richardson Community Center
1999.12 - 2001.04
- Monitored patient vital signs and communicated emerging condition changes to nursing staff promptly.
- Assisted patients with personal care tasks—bathing, grooming, feeding, and mobility—ensuring dignity throughout care.
- Documented care activities with precision in electronic medical records and shift reports, ensuring thorough and complete shift-to-shift communication.
- Coordinated patient movement during transfers, including repositioning, using safe body mechanics.
- Monitored, reinforced, and carried out infection control standards via consistent hand hygiene and routine equipment sanitation.
- Answered call lights and prioritized patient requests in alignment with unit workflow priorities.
- Partnered with nurses to support daily care delivery and uphold comfort measures.
- Performed routine patient turning and repositioning and completed frequent skin assessments to proactively prevent pressure ulcer development.
Certified Nursing Assistant
HCR ManorCare
1996.01 - 1999.11
- Tracked vital sign trends and communicated patient condition changes to nursing staff promptly.
- Assisted with bathing, grooming, feeding, and mobility tasks, ensuring patient dignity and respectful care.
- Ensured precise, timely documentation of care activities in electronic medical records and shift reports to support shift-to-shift communication.
- Coordinated patient transfer activities, transport and repositioning, applying safe body mechanics throughout.
- Prioritized call light responses by evaluating patient requests and aligning actions with unit workflow priorities.
- Sustained infection control standards by adhering to consistent hand hygiene procedures and performing regular equipment sanitation.
Education
Theology
Belhaven University
10.2015
PASTORAL LICENSE - undefined
All Nation Pentecostal Church of God
Detroit, MI03.2014
CNA - undefined
American Red Cross
Michigan11.1999
Skills
- Customer Service, Emergency Response, Team Collaboration, Critical Thinking, Patient Advocacy, Time Management, Documentation Skills, Cultural Awareness, Adaptability, Multitasking, Safety Compliance, Conflict Resolution, Crisis Management, Interpersonal Skills, Negotiation, Problem Solving, Risk Assessment, First Aid, Customer Retention, Service Excellence, Empathy, Attention to Detail, Organizational Skills, Relationship Building, Strategic Planning, Flexibility, Health Safety, Patient Education, Service Coordination, Safety Regulations Compliance
- Patient care
- HIPAA compliance
- Reliable team player
- Patient Safety
Personal Information
Title: Certified Nursing Assistant
Timeline
CERTIFIED NURSING ASSISTANT
Saint Francis Hospital
2022.09 - 2024.08
MILUE SUPERVISOR
Lakeside Behavioral Health Hospital
2019.08 - 2022.09
PROPRIETOR
Memphis Home Royal Care
2015.02 - 2019.02
Area Manager
W. R. Community Services
2005.10 - 2014.12
Admissions Coordinator
Northfield Place
2002.08 - 2004.08
Certified Nursing Assistant
Northfield Place
2001.05 - 2002.08
Certified Nursing Assistant
Richardson Community Center
1999.12 - 2001.04
Certified Nursing Assistant
HCR ManorCare
1996.01 - 1999.11
CNA - undefined
American Red Cross
PASTORAL LICENSE - undefined
All Nation Pentecostal Church of God
Theology
Belhaven University