Samantha Parsons
Durant
Summary
Results-oriented professional with a solid background in pharmacy and retail operations. Recognized for strong problem-solving skills and attention to detail, committed to optimizing customer experiences and supporting team development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacist Recruiter
Walgreens
Coralville
12.2023 - Current
- Recruited pharmacy students from University of Iowa College of Pharmacy to build a strong talent pipeline.
- Facilitated recruitment efforts at campus tabling events to increase visibility and attract candidates.
- Work closely with recruiting team to develop plans to recruit from competitors.
- Coordinated summer intern program to enhance student engagement and career readiness.
Store Manager
Walgreens
Coralville
11.2022 - Current
- Oversee daily operations across multiple stores in the district, transitioning from Davenport to Muscatine, and ultimately leading operations at the highest gross profit store in the area.
- Trained and supervised staff on customer service best practices, enhancing team performance and ensuring consistent customer satisfaction.
- Created staff schedules to enhance team productivity and ensure adequate coverage during peak hours.
- Resolved customer complaints and enhanced shopping experience.
- Implemented inventory control procedures to maintain stock levels.
- Tracked inventory levels and conducted physical counts to reduce product loss.
- Conducted regular audits to ensure compliance with company policies.
- Recruited and trained new employees to ensure a well-prepared team.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Pharmacy Operations Manager
Walgreens
Davenport
01.2019 - 11.2022
- Managed daily pharmacy operations, enhancing workflow efficiency.
- Supervised pharmacy staff to ensure compliance with regulations.
- Coordinated medication inventory management, ensuring optimal stock levels.
- Implemented safety protocols for hazardous materials, promoting compliance and safety.
- Trained new employees on pharmacy procedures and systems.
- Developed training materials for ongoing staff education programs.
Pharmacy Technician
Walgreens
Davenport
12.2010 - 01.2019
- Processed and filled prescriptions accurately for customer pickup.
- Assisted pharmacists in preparing medications and managing inventory to support efficient pharmacy operations.
- Verified insurance information and processed billing for prescriptions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed prescription orders using pharmacy management software efficiently.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information, and prescription orders to maintain accurate records in pharmacy software system.
- Collaborated with healthcare professionals to enhance patient safety and care quality.
Cosmetic Beauty Advisor
Walgreens
Davenport
09.2010 - 12.2010
- Educated clients on makeup application techniques and skincare routines to enhance their personal beauty regimens.
- Recommended new beauty products to enrich customer shopping experience and meet individual preferences.
- Assisted customers in selecting cosmetic products based on skin type and preferences.
- Addressed inquiries and resolved concerns to provide exceptional customer service and build client loyalty.
- Maintained product displays and ensured merchandise was well-stocked and organized.
Skills
- Pharmacist recruitment
- Regulatory compliance
- Customer relationship management
- Staff training
- Conflict resolution
- Time management
- Decision making
- Attention to detail
- Candidate sourcing
- Recruitment strategies
- Inventory compliance
- Compliance monitoring
- Sales forecasting
- Customer engagement
- Team leadership
- Relationship management
- Problem solving
- Communication management
Certification
- PTCB Technician certificate
Accomplishments
- 2025 Champion of Champions award nominee and winner
Affiliations
- Member of Durant City Council
Timeline
Pharmacist Recruiter
Walgreens
12.2023 - Current
Store Manager
Walgreens
11.2022 - Current
Pharmacy Operations Manager
Walgreens
01.2019 - 11.2022
Pharmacy Technician
Walgreens
12.2010 - 01.2019
Cosmetic Beauty Advisor
Walgreens
09.2010 - 12.2010