Samantha Patrick
Trenton
Summary
Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
RDI Marketing
Milford
10.2024 - Current
- Collected accurate information from insurance applicants, including banking details, employment, date of birth, height, weight, and health history to facilitate verification processes.
- Assigned calls to verifiers and provided real-time support via chat, ensuring timely call completion and maintaining workflow efficiency.
- Performed job responsibilities from home to maintain productivity and efficiency.
- Promoted to floater position within 8 months, demonstrating adaptability and commitment.
- Currently working bench leadership program.
General Manager
Wendys Restaurant
Lebanon
03.2022 - 07.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure high-quality food service and customer satisfaction.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Evaluated performance metrics to identify areas for operational improvement.
- Managed staff scheduling to optimize labor costs and meet peak service times.
- Created schedules and monitored payroll to remain within budget.
- Implemented training programs for new team members to enhance service skills.
- Trained employees on duties, policies and procedures.
- Conducted regular inventory audits to maintain stock levels and reduce waste.
- Tracked monthly sales to generate reports for business development planning.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cart Loader
Home Depot Warehouse
Monroe
05.2018 - 06.2019
- Worked alongside a team member waiting on products to come down the belt, grabbing them, scanning them with arm scanner, putting item in correct cart. Repeat until cart is full then return cart to truck loader for them to package in the truck to ship out.
- Shows great team work skills.
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Followed safety protocols to ensure a secure working environment.
- Shows great team work skills.
Packer
PAC Worldwide Corporation
Middletown
05.2017 - 05.2018
- Operated packing machinery to ensure efficient workflow and safety compliance.
- Inspected items for defects before packaging to maintain product integrity.
- Packaged products according to company specifications and quality standards.
- Put packaged boxes on pallets, wrapping in shrink wrap to secure properly and calling for forklift to come pick up finished product.
Education
Connections Academy
Middletown, OhioSkills
- HIPAA compliance
- Organizational skills
- Workflow management
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Above and beyond work ethic
- Diverse skill set
Timeline
Insurance Verification Specialist
RDI Marketing
10.2024 - Current
General Manager
Wendys Restaurant
03.2022 - 07.2024
Cart Loader
Home Depot Warehouse
05.2018 - 06.2019
Packer
PAC Worldwide Corporation
05.2017 - 05.2018
Connections Academy