Samantha Pearce
Great Cacapon,WV
Summary
Detail-oriented office administrator excelling in communication and customer service. Proven ability to manage office operations effectively and support staff, ensuring high standards of organization and efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Secretary/Registrar
Morgan County Schools
Berkeley Springs, WV
09.2021 - Current
- Managed daily office operations and maintained efficient filing systems.
- Coordinated effective communication among staff, parents, and students to ensure smooth information flow.
- Scheduled meetings and organized school events for administration.
- Assisted in maintaining student records and ensuring confidentiality.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Prepared correspondence and reports for school administration review, enhancing decision-making processes.
- Supported the onboarding process for new staff members efficiently.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Owner
Clean Queens
Berkeley Springs, WV
06.2019 - 03.2020
- Managed daily operations, improving service delivery efficiency.
- Trained and mentored staff on cleaning techniques and safety protocols.
- Developed and implemented quality control standards for service excellence.
- Coordinated scheduling to optimize staff deployment across client sites.
- Established strong client relationships, fostering increased customer satisfaction and loyalty.
- Conducted regular inspections, ensuring compliance with health and safety regulations.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
Branch Banker II
BB&T Bank
Berkeley Springs, West Virginia
09.2003 - 05.2018
- Assisted customers with account openings and inquiries.
- Processed transactions accurately and efficiently at the teller line.
- Educated clients on financial products and services available.
- Maintained compliance with banking regulations and policies.
- Collaborated with team members to enhance customer service experiences, leading to higher customer satisfaction.
- Resolved customer complaints and provided effective solutions promptly.
- Cultivated relationships with clients to build loyalty and trust, resulting in increased account retention.
- Adhered to all laws applicable to banking operations while providing exceptional service to clients.
- Processed wire transfers, money orders and stop payment requests in accordance with established procedures.
- Verified customer identification documents in compliance with Bank Secrecy Act regulations.
- Established partnerships with local businesses to boost branch visibility and community engagement.
- Reconciled discrepancies between daily branch transaction logs against actual cash amounts in vault.
- Managed account information including updating addresses, phone numbers and email addresses.
Shift Supervisor
McDonald's
Berkeley Springs, West Virginia
04.1999 - 10.2003
- Supervised team during peak hours to maintain service efficiency.
- Coordinated work schedules to enhance staff coverage during busy shifts.
- Trained new employees on operational procedures and customer service standards.
- Assigned tasks to team members according to strengths and skill sets to improve workflow.
- Addressed customer concerns promptly to maintain satisfaction and loyalty.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
Education
Associate of Applied Science - Business Operations
Blue Ridge Community And Technical College
Martinsburg, WV12-2023
High School Diploma -
Berkeley Springs High School
Berkeley Springs, WV06-2002
Skills
- Office administration
- Document management
- Data entry
- Microsoft Office
- Report preparation
- Scheduling coordination
- Minute taking
- Filing experience
- Data verification
- Accounts management
- Inter-office communications
- Timekeeping systems
- Customer service
- Attention to detail
- Communication skills
- Team collaboration
- Problem solving
- Confidentiality
- Data verification
Certification
CPR Certified
Timeline
Secretary/Registrar
Morgan County Schools
09.2021 - Current
Owner
Clean Queens
06.2019 - 03.2020
Branch Banker II
BB&T Bank
09.2003 - 05.2018
Shift Supervisor
McDonald's
04.1999 - 10.2003
Associate of Applied Science - Business Operations
Blue Ridge Community And Technical College
High School Diploma -
Berkeley Springs High School