Samantha Peluso
Bloomingdale,IL
Summary
Dynamic Client Advisor with a proven track record at Genesis Of Elgin, excelling in client relationship management and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adept at multitasking and fostering teamwork, ensuring timely vehicle delivery and exceptional service. Committed to building trust and loyalty with clients.
Experienced with building strong client relationships, understanding customer needs, and providing tailored vehicle solutions. Utilizes effective communication and negotiation skills to drive sales and customer satisfaction. Track record of achieving sales targets through strategic planning and customer-focused approaches.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Client advisory professional with history of enhancing client relationships and providing valuable financial guidance. Known for collaborative approach and achieving results in dynamic environments. Reliable team player with skills in strategic planning and client communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Genesis Experience Manager
Genesis Of Elgin
Bartlett, IL
02.2025 - Current
- Provided expert guidance on vehicle selection, financing options, and warranty plans.
- Conducted thorough follow-ups to ensure client issues were resolved promptly and effectively.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
- Developed expertise in product knowledge to provide accurate information on vehicle features and benefits.
- Collaborated with sales team to create tailored solutions that enhanced customer satisfaction.
- Conducted market research to identify trends and adjust sales strategies accordingly, enhancing competitive positioning.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Code Enforcement Inspector
Village Of Elmwood Park
Elmwood Park, IL
05.2023 - 11.2023
- Conducted inspections to ensure compliance with local building codes and ordinances.
- Identified violations and issued citations to property owners for non-compliance.
- Collaborated with law enforcement and city officials to address serious code violations.
- Developed educational materials to inform the community about zoning regulations and property maintenance standards.
- Assisted in the review of construction plans for adherence to zoning laws and safety protocols.
- Increased public awareness on code compliance through educational workshops and community outreach programs.
- Identified patterns of non-compliance within the community and developed targeted enforcement strategies to address critical issues.
Executive Assistant
Illinois Secretary Of State
Chicago, IL
04.2010 - 04.2023
- Managed correspondence and communications, streamlining information flow for leadership.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Liaised with external agencies to coordinate project initiatives, strengthening interdepartmental relationships.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Coordinated public outreach initiatives to enhance civic engagement and voter participation.
- Developed positive relationships with government officials, diplomats, and community leaders by providing exceptional customer service.
- Streamlined office operations through the implementation of effective administrative procedures and protocol.
Education
High School Diploma -
Lake Park High School
Roselle, IL05-2008
Skills
- Client relationship building
- Commitment to goal achievement
- Sales strategies
- Strong negotiation
- Service excellence
- Engaging personality
- Vehicle preparation
- Demonstrating vehicle features
- Coordinated scheduling expertise
- Timely follow-up communication
- Professional communication skills
- Conflict resolution skills
- Customer experience strategy
- Cross-functional teamwork
- CRM software proficiency
Certification
Certified Public Speaker for The Illinois Secretary Of State
Timeline
Genesis Experience Manager
Genesis Of Elgin
02.2025 - Current
Code Enforcement Inspector
Village Of Elmwood Park
05.2023 - 11.2023
Executive Assistant
Illinois Secretary Of State
04.2010 - 04.2023
High School Diploma -
Lake Park High School