Dorcas Nzoumba
The Colony,Texas
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of All rental market for class A properties and impressive financial management skills. Expert user of Entrata,Yardi, and Onesite.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Related
12.2021 - Current
- managed and responded to Prospects and residents feedback across platforms, to improve business metric and customer's needs.
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Reduced response time to customer inquiries by optimizing support channels.
- coached a team of leasing agent on how to improve customer experiences
Assistant Manager
Greystar Property Management
04.2021 - 01.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Leasing Manager
Redstone Residential
05.2020 - 04.2021
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Streamlined the leasing process for efficiency by implementing an online application system.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
Leasing Consultant
Weidner Apartment Homes
09.2017 - 05.2020
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Greeted clients, showed apartments, and prepared leases.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Education
Associate of Arts - Accounting And Business Management
Cisco Junior College
Cisco, TXSkills
- Clear Communication
- Creative Problem-Solving
- Background Checks
- Leasing Terms and Specifications
- Prospecting Assistance
- Market Trends
- Collection Actions
- Lease Oversight
- Background Check Process
- Property Tours and Inspections
- Relationship Building
- Sales Techniques
- Lead Generation
- Property Marketing
- Closing Techniques
- Phone and Email Etiquette
- Real Estate Law
- Market Knowledge
- Client Relationship Building
- Attention to detail
- Multitasking
- Social media savvy
Certification
Real Estate License
Languages
French
Native or Bilingual
Timeline
Customer Experience Manager
Related
12.2021 - Current
Assistant Manager
Greystar Property Management
04.2021 - 01.2022
Leasing Manager
Redstone Residential
05.2020 - 04.2021
Leasing Consultant
Weidner Apartment Homes
09.2017 - 05.2020
Associate of Arts - Accounting And Business Management
Cisco Junior College
Similar Profiles
Benjamin LulanajBenjamin Lulanaj
Concierge at RelatedConcierge at Related
Edwin GomezEdwin Gomez
Concierge at RelatedConcierge at Related
Matthew HennisMatthew Hennis
Project Manager at RelatedProject Manager at Related
Madison BanksMadison Banks
Grooming Salon Leader at Pet Wants: The Urban Feed StoreGrooming Salon Leader at Pet Wants: The Urban Feed Store
Amy GordonAmy Gordon
Licensed Sales Agent at Monarch Insurance GroupLicensed Sales Agent at Monarch Insurance Group