Michael Roberts
Milwaukee
Summary
Recognized with Regional Vice President Award for commitment to exceptional customer service standards.
Recognized with Homer Award by Regional HR Manager for implementing effective associate training programs.
Awarded multiple honors for contributions to associate and customer satisfaction efforts.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
Home Depot
01.2016 - Current
- Ensure the safety of the customers and associates.
- Leading the team in daily goals.
- Maintain store standards daily.
- Delivering attendance write documentation other disciplinary actions.
- Addressing schedule issues.
- Communicating with the next shift management.
- Delivery of excellent customer experience in an escalated level.
- Analyze surveys to better service our customers for future experiences.
- Develop associates in other areas of the business.
- Self development.
IT Service Desk Level 1
Cybera Security
01.2020 - 01.2020
- Utilizing RemedyForce to create tickets for customer issues and Linux to log into firewall servers in order to diagnose issues. Provide quality customer service by answering incoming calls during peak hours of the day. Performs troubleshooting to diagnose and solve problems
Education
System Analyst
Volunteer State Community College
Gallatin, TN01.2020
Skills
- Cultivated robust relationships with stakeholders to enhance collaboration
- Executed action-oriented strategies to drive project success
- Demonstrated flexibility in responding to changing circumstances and priorities
- Cultivated strong customer relationships to enhance service delivery
- Evaluated and enhanced decision-making processes to ensure high-quality outcomes
- Demonstrated proactive initiative in identifying and pursuing new business opportunities
- Cultivated strategies to attract top talent for organizational growth
- Facilitated conflict resolution processes to enhance team collaboration
- Pursued continuous self-improvement through targeted learning and skill enhancement
- Facilitated clear and impactful communication across diverse teams
Timeline
IT Service Desk Level 1
Cybera Security
01.2020 - 01.2020
Customer Experience Manager
Home Depot
01.2016 - Current
System Analyst
Volunteer State Community College