Samantha Perez
Colorado Springs,Colorado
Summary
Customer-focused professional with extensive experience in customer service, sales, advocacy, and relationship management. Skilled at building trust, resolving complex concerns, and providing compassionate support to clients. Known for strong attention to detail, organization, and the ability to navigate sensitive situations with empathy and professionalism. Dedicated to helping individuals feel heard, understood, and supported throughout their journey.
Overview
6
6
years of professional experience
Work History
Sales Representative
Timeshare Termination Team
12.2020 - 06.2021
- Conducted outbound sales calls to prospective clients regarding timeshare contract termination services.
- Presented company services, addressed customer concerns, and explained available solutions.
- Built rapport with clients and guided them through the enrollment process.
- Successfully closed new contracts while maintaining a professional and customer-focused approach.
- Position ended due to company closure.
Sales and Customer Advocate
USAA
09.2017 - 12.2020
- Assisted members with insurance policy questions, updates, and account changes.
- Resolved customer concerns efficiently while providing exceptional service.
- Educated members on available products and policy options.
- Maintained accuracy when processing account information and policy updates.
- Built strong relationships with members through empathetic communication and problem-solving.
- Consistently demonstrated professionalism and attention to detail in a high-volume call environment.
Leasing Agent
Advenir at Castle Pines
08.2015 - 01.2017
- Managed resident communications and responded to inquiries by phone and in person.
- Coordinated maintenance work orders and followed up to ensure timely resolution.
- Conducted property tours and showcased model units to prospective residents.
- Assisted with leasing activities, resident relations, and administrative tasks.
- Helped maintain organized records and supported daily office operations.
- Position ended due to company closure.
Education
Political Science Coursework
University of Northern Colorado
High School Diploma - undefined
Pine Creek High School
01.2007
Skills
- Customer Advocacy & Support
- Relationship Building
- Conflict Resolution
- Sales & Client Retention
- Attention to Detail
- Organization & Time Management
- CRM Systems
- Microsoft Office Suite
- Phone & Virtual Communication
- Policy & Account Management
- Empathetic Communication
- Problem Solving
- CRM Platforms
- Customer Account Management Systems
- Remote Work Technology
- Data Entry & Documentation
Additional Information
- Native English Speaker
- Fully equipped home office with laptop, high-speed internet, and hard-wired connection
- Experienced in remote customer service and phone-based support environments
Timeline
Sales Representative
Timeshare Termination Team
12.2020 - 06.2021
Sales and Customer Advocate
USAA
09.2017 - 12.2020
Leasing Agent
Advenir at Castle Pines
08.2015 - 01.2017
Political Science Coursework
University of Northern Colorado
High School Diploma - undefined
Pine Creek High School