Samantha Perez
TJMAXX
Tacoma,WA
2027
years of professional experience
Dynamic retail professional with a proven track record at TJMAXX, excelling in team leadership and strategic planning. Recognized for enhancing customer satisfaction and reducing inventory discrepancies through effective problem-solving and meticulous attention to detail. Adept at training and mentoring staff, fostering a collaborative environment that drives sales growth.
Work History
Assistant Store Manager
8 Years 10 Months- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Coordinated inventory management, reducing stock discrepancies through systematic audits.
- Trained new staff on operational procedures and best practices for customer engagement.
- Implemented scheduling processes, optimizing labor resources to meet store demands.
- Facilitated communication between departments, promoting collaboration to achieve organizational goals.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
Key Carrier
1 Year 3 Months- Implemented effective merchandising strategies to optimize product placement and drive sales.
- Contributed to loss prevention efforts by monitoring customer behavior and reporting suspicious activities.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
Barista Trainer
11 Months- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed training materials to enhance product knowledge and operational efficiency.
- Monitored team performance and provided constructive feedback to improve skills.
- Implemented best practices for maintaining cleanliness and organization in work areas.
Key Carrier
2 Years- Assisted in maintaining store organization and cleanliness to enhance customer shopping experience.
- Supported inventory management by tracking stock levels and restocking shelves as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to execute promotional displays and ensure product visibility.
- Trained new employees on operational procedures and company policies to promote consistency.
- Monitored sales floor activities, ensuring adherence to safety protocols and operational standards.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
Sales Associate
- Assisted customers in product selection to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Resolved customer inquiries and concerns promptly, improving overall satisfaction ratings.
- Trained new associates on product knowledge and customer service best practices for seamless onboarding.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma
Skills
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Reliable and punctual
Goal oriented
Exceptional customer service
Cash handling
Flexible schedule
Verbal/written communication
Conflict resolution
Complex Problem-solving
Meeting deadlines
Professional demeanor
Retail store operations
Adapt to diverse groups
Strategic planning
Inventory control
Policy and procedure adherence
Excellent communication skills
Positive and professional
Attention to detail
Relationship building and management
Incident reports
Goals and performance
Store organization
Store opening and closing
Work Planning and Prioritization
Hiring and training
Employee scheduling
Mentoring and coaching
Records management
Performance evaluations
Decision-making
Adaptability and flexibility
Timeline
Assistant Store Manager
TJMAXX
08.2017 - CurrentRead More
Key Carrier
Bath & Body Works
05.2016 - 08.2017Read More
Barista Trainer
Target
06.2015 - 05.2016Read More
Key Carrier
Cato
05.2013 - 05.2015Read More
Sales Associate
JCPenney
2009 - 05.2013Read More
Gospel Light Christian Academy
High School Diploma
Read More