SAMANTHA PETERS-BROWN
Topeka,Kansas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Public relations professional equipped with comprehensive experience in strategic communication and media relations. Known for fostering collaborative team environments and delivering impactful campaigns. Adaptable and reliable, excelling in dynamic situations while leveraging skills in media outreach and crisis communication.
Overview
6
6
years of professional experience
Work History
Public Relations Specialist
Kansas Department of Transportation
Topeka, KS
10.2023 - Current
- Developed and implemented strategic communication plans to enhance public awareness of transportation initiatives.
- Analyzed public feedback to shape communication strategies and improve outreach effectiveness.
- Led crisis communication efforts, ensuring timely and accurate information dissemination during emergencies.
- Organized community engagement events to foster relationships between the department and local residents.
- Collaborated with cross-functional teams to align messaging across various platforms and channels.
- Developed and maintained website content to enhance user engagement and SEO performance.
- Led cross-functional teams in implementing website updates and feature enhancements.
- Streamlined content management processes to improve workflow efficiency and reduce turnaround time.
Clerical Specialist
BNSF Railroad
12.2022 - 10.2023
- Utilized office management software such as TSS to record, track customer, and input information.
- Interacted with customers by phone, or email to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Understanding of agreements while accurately interpreting and implementing them effectively.
- Conducted outbound calls to engage potential clients and gather feedback on services.
- Improved call scripts based on customer responses to enhance engagement rates.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
ASSISTANT ADVERTISING MANAGER
WASHBURN UNIVERSITY STUDENT MEDIA
01.2022 - 12.2022
- Gather and organize information to plan advertising campaigns
- Confer with department heads or staff to discuss topics such as contracts selection of advertising media, or product to be advertised while increasing sales
- Maintained account information accuracy by communicating frequently with salesmen and account executives
Student Event Coordinator
Washburn University
08.2021 - 12.2022
- Developed post-event reports to determine effectiveness of each event.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Brainstormed and implemented creative event concepts and themes.
DUAL HEALTH INSURANCE CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS INC
08.2020 - 12.2022
- Review insurance policy to determine coverage
- Confer with customers by telephone to provide information about products or services.
- Coordinated with contracting department to resolve payer issues.
- Assisted customers with completing insurance documents to avoid missed information.
PUBLIC RELATIONS SPECIALIST INTERN
WONDERFUL WORKS DELIVERANCE CENTER
01.2022 - 05.2022
- Study the objectives, promotional policies, or needs of the organization to develop public relations strategies that will influence public opinion or promote ideas, products, or services
- Establish or maintain cooperative relationships with representatives of the community, consumer.
Education
BACHELOR OF ARTS (B.A) - PUBLIC RELATIONS
WASHBURN UNIVERSITY
Topeka, KS12-2022
Skills
- Adobe Software Suites
- Database Management
- Communication Strategy Development
- Writing & Reporting
- Microsoft Office Specialist
- Leadership
- Recordkeeping
- Communications development
- Public relations
- Information gathering
- Creative direction
- Crisis management
Timeline
Public Relations Specialist
Kansas Department of Transportation
10.2023 - Current
Clerical Specialist
BNSF Railroad
12.2022 - 10.2023
ASSISTANT ADVERTISING MANAGER
WASHBURN UNIVERSITY STUDENT MEDIA
01.2022 - 12.2022
PUBLIC RELATIONS SPECIALIST INTERN
WONDERFUL WORKS DELIVERANCE CENTER
01.2022 - 05.2022
Student Event Coordinator
Washburn University
08.2021 - 12.2022
DUAL HEALTH INSURANCE CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS INC
08.2020 - 12.2022
BACHELOR OF ARTS (B.A) - PUBLIC RELATIONS
WASHBURN UNIVERSITY