SAMANTHA PETERSON
Dixon,CA
Summary
To obtain a job where my extension of knowledge in the areas of management, human resources, administrative support, customer service, and knowledge in law enforcement can be utilized to the fullest.
Overview
17
17
years of professional experience
Work History
Bulk Manager/Key Carrier
Sprouts Farmer’s Market
10.2023 - Current
- Manage the daily output, production, and display of Bulk products
- Responsible for hiring, onboarding and training new employees
- Supervise and monitor product quality and consistency, track inventory, and manage the Bulk budget
- Evaluate department conditions and operations to determine strengths and areas for improvement; develop improved practices and procedures
- Ensure company standards for safety, proper food handling practices, sanitation, and productivity are maintained
- Responsible for correct ordering, receiving, unloading, and storage
- Execute rotation of merchandise and building of displays
- Responsible for managing department inventory, in-stocks, pricing integrity, merchandising, labor, and other operational processes to Sprouts standards
- Plan and order according to company standards to maximize sales and gross profit
- Administer team member performance reviews and corrective actions
- Give customers direction of product location throughout the store; does general housekeeping in the department.
Personnel Technician
City Of Vallejo
08.2023 - 08.2023
- Interpret and apply Human Resources policies and procedures
- Coordinate all facets of the recruitment and selection process
- Develop recruitment strategies
- Prepare job announcements
- Screen and rate applications
- Schedule, design, coordinate, and facilitate the interview process
- Conduct new employee orientations, enroll employees in the city’s retirement and insurance programs
- Assist employees with their benefits
- Coordinate the performance evaluation process
- Setup and maintain personnel records
- Enter and update employee information into HRIS system
Human Resources Technician
City of Antioch
09.2022 - 08.2023
- Interpret and apply Human Resources policies and procedures
- Coordinate all facets of the recruitment and selection process
- Develop recruitment strategies
- Prepare job announcements
- Screen and rate applications
- Conduct and proctor tests including POST PELLETB and entry-level Dispatcher exams
- Schedule, design, coordinate, and facilitate the interview process
- Conduct new employee orientations, enroll employees in the city’s retirement and insurance programs
- Help employees with their benefits
- Coordinate the performance evaluation process
- Setup and maintain personnel records
- Enter and update employee information into HRIS system
- Administer multiple programs, such as DMV Pull Notice Program and California DOJ database
- Reconcile invoices for accounts
- Track Human Resources department budget.
Training Coordinator
City of Antioch
03.2013 - 09.2022
- Coordinate all internal and external training for the department
- Ensure police officers and dispatchers are in compliance with their POST mandated and legislatively mandated training requirements
- Schedule personnel for trainings and conferences and schedule travel when necessary
- Utilize the accounts payable system to enter invoices to ensure all expenses related to travel and training are processed and paid for
- Maintain all department training records and individual training records for all personnel
- Assist police officers and dispatchers in obtaining their professional certificates from POST
- Enter training rosters and training records into the training management system
- Compile data for public record act requests, grants, and litigation requests
- Assist with the hiring process for Police Officers, dispatchers, non-sworn employees, and volunteers
- Assist in physical agility examinations
- Proctor PELLETB and entry-level dispatcher exams
- Coordinate oral board interviews
- Maintain eligibility lists
- Schedule polygraph exams
- Provide record responses to background investigators
- Ensure background files have necessary documents and signatures per POST regulations
- Coordinate hiring orientations during administrative weeks for newly hired employees
- Conduct cursory background checks
- Manage the Police Department recruitments utilizing the NeoGov system and open and close recruitments in the system
- Track and maintain department’s training budget
- Process timesheets/payroll for department and check for completion and accuracy
- Submit/process reimbursements from California POST
- Schedule recruitment events/fairs to further the department’s recruiting efforts
- Assist investigations bureau as a Crime Scene Investigator
- Serve as a recruitment team member and attend recruitment fairs
- Serve as a department peer support/wellness team member
- Serve on the department social media team
- Serve as a cadet advisor and mentor cadets
- Register PC 290 sex and 11590 HS drug offenders
- Supervise people in custody
- Fingerprint, photograph and book arrestees
- Transport prisoners to county jail in Martinez
- Clean and maintain order in the APD jail.
Customer Service Associate
Lowe's
01.2012 - 03.2013
- Greet customers and provide customer service
- Guide customers to desired products/services
- Clean store during opening and closing
- Recover misplaced items
- Stock shelves and merchandise products
- Cashier
Explorer Captain
Fairfield Police Department
12.2007 - 03.2013
- Maintain training files
- Train new explorers in Traffic control, flares, radio codes, vehicle codes, penal codes, and other aspects of law enforcement
- Maintain training schedule
- Participate on ride-alongs with Fairfield Police Officers to further knowledge of law enforcement
- Type and send letters to applicants
- Handle hiring process for open positions
Customer Service Associate
ToyZam
11.2011 - 01.2012
- Greet customers and provide customer service
- Guide customers to desired products/services
- Clean store during opening and closing
- Recover misplaced items
- Stock shelves and merchandise products
- Cashier
Customer Service Associate
Spirit Halloween
09.2011 - 11.2011
- Greet customers and provide customer service
- Guide customers to desired products/services
- Clean store during opening and closing
- Recover misplaced items
- Stock shelves and merchandise products
- Cashier
Event Staff
Sonoma State ASP
09.2010 - 05.2011
- Serve as a form of Security at Sonoma State events
- Direct people to desired locations
- Screen people for illegal contraband or illegal substances before entering event
- Regulate flow of traffic in entrances and exits
Assistant/Helper
Brite Beginnings Daycare
01.2010 - 08.2010
- Supervise daycare children
- Maintain a safe environment for daycare children
- Transport daycare children to and from school
- Feed babies and change diapers
- Clean up after daycare children
Education
Major: Criminal Justice -
Columbia Southern University
Orange Beach, AL10.2017
Major: Criminal Justice -
Solano Community College
Fairfield, CA06.2014
Criminal Justice -
Sonoma State University
Rohnert Park, CA03.2013
High School Diploma -
Fairfield High School
Fairfield, CA06.2010
Skills
Adaptable
Ability to perform under stress
Ability to follow directions to perform tasks
Organize paperwork
File paperwork
Associate in a professional manner with people
Lead others in a group setting
Prioritize tasks
Utilize all Microsoft suites
Create/maintain spreadsheets
Data entry
Work Ethic and Integrity
Patience and Empathy
Customer Assistance
Customer Service
Time management skills
Cash Handling
Cleaning and sanitizing
Money Handling
Reliability and punctuality
Cash handling and management
Cash Register Operation
Written and verbal communication
Payment Processing
Product restocking
Conflict Resolution
POS system operations
Cash Drawer Balancing
Merchandise Restocking
Issue Resolution
Complex Problem-Solving
Product Knowledge
Refunds and exchanges
Training delivery
Training material updates
Materials Preparation
Schedule Management
Learning Management Systems
New hire on-boarding
Employee Coaching
Customized training
Training facilitation
Leadership training
Schedule Coordination
Documentation and Recordkeeping
Attention to Detail
Clear Communication
Feedback Analysis
Decision-Making
Employee Relations
Critical Thinking
Job Skill Building
Class Scheduling
Quality Assurance
Video Conferencing
Course Materials Development
Timeline
Bulk Manager/Key Carrier
Sprouts Farmer’s Market
10.2023 - Current
Personnel Technician
City Of Vallejo
08.2023 - 08.2023
Human Resources Technician
City of Antioch
09.2022 - 08.2023
Training Coordinator
City of Antioch
03.2013 - 09.2022
Customer Service Associate
Lowe's
01.2012 - 03.2013
Customer Service Associate
ToyZam
11.2011 - 01.2012
Customer Service Associate
Spirit Halloween
09.2011 - 11.2011
Event Staff
Sonoma State ASP
09.2010 - 05.2011
Assistant/Helper
Brite Beginnings Daycare
01.2010 - 08.2010
Explorer Captain
Fairfield Police Department
12.2007 - 03.2013
Major: Criminal Justice -
Columbia Southern University
Major: Criminal Justice -
Solano Community College
Criminal Justice -
Sonoma State University
High School Diploma -
Fairfield High School
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