Samantha Pfisterer
Reno
Summary
Proven track record at Reno Justice Court, enhancing court efficiency and public trust through expert case management and exceptional customer service. Skilled in Odyssey Case Management System and adept at conflict resolution, consistently exceeded performance expectations by leveraging strong organizational and collaborative skills.
Overview
11
11
years of professional experience
Work History
Court Clerk
Reno Justice Court
07.2017 - Current
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Prepared court orders and judgments for signature.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Assisted judges in streamlining court proceedings through diligent research and preparation of case materials.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
- Performed routine data entry.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
Deputy Clerk
Reno Justice Court
06.2013 - 07.2017
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Exercised sound judgment in resolving conflicts or discrepancies within case files, ensuring accurate record-keeping for future reference.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming calls.
- Reviewed files, records and other documents to obtain information to respond to requests.
Temp
Reno Justice Court/Temp Agency
02.2013 - 06.2013
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Managed project deadlines successfully by prioritizing tasks and staying organized.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
- Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
Education
Minor - Spanish And Photography
University of Nevada, Reno
Bachelor of Arts - Secondary Education - English
University of Nevada, Reno
Reno, NV12.2014
Skills
- Strong Organization
- Data Entry
- Courtroom Procedures
- Case file preparation
- Proficient in Odyssey Case Management System, Nevada Drug Court Case Management
- Payment Collection
- Customer Service
- Document Verification and Review
- Money Handling
- Familiar with Office365 to use Outlook, Word and minimal use of Excel
- Met with peers for every other week creativity and conflict resolution exercises
- Gained necessary experience for character and skill development
- Learned to quickly assess situations and collaborate to find the ‘best practice’ solutions
Timeline
Court Clerk
Reno Justice Court
07.2017 - Current
Deputy Clerk
Reno Justice Court
06.2013 - 07.2017
Temp
Reno Justice Court/Temp Agency
02.2013 - 06.2013
Minor - Spanish And Photography
University of Nevada, Reno
Bachelor of Arts - Secondary Education - English
University of Nevada, Reno
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