Samantha Pham
WESTMINSTER,California
Summary
Enthusiastic and diligent worker who is dedicated to providing customer service that leaves an impact. Eager to contribute to a fast-paced and efficient workplace environment, while working together with others to maximize customer satisfaction and order accuracy. Attentive and mindful of feedback, always willing to learn and grow.
Overview
2
2
years of professional experience
Work History
Team Member
7 Leaves Cafe
09.2021 - Current
- Engaged kindly and professionally with customers with a positive attitude
- Accurately handled cash and card transactions using POS system
- Worked with other team members and supervising staff to meet customer needs
- Successfully trained 10+ new hires with standard customer service and SOPs.
- Demonstrated detailed knowledge of the menu, answered questions and offered reliable recommendations to customers
Education
Bachelor of Arts -
California State University - Long Beach
Long Beach, CA05.2025
Fountain Valley High School
Fountain Valley, CA06.2021
Skills
- Product Knowledge
- Customer Service Excellence
- Conflict Resolution
- Food and Safety Standards
- Fast-Paced Environment
Accomplishments
- Trained 10+ new hires
- Made CSULB Dean's List for 3 consecutive semesters
Hobbies
- Crochet and numerous craft projects
- Baking (cakes, cookies, macarons, etc.)
- Drawing and designing stickers & illustrations
Languages
English
Timeline
Team Member
7 Leaves Cafe
09.2021 - Current
Bachelor of Arts -
California State University - Long Beach
Fountain Valley High School