Samantha Pia
Mesa,AZ
Summary
Proficient supervisor known for exceptional problem-solving and communication skills. Experienced in crisis management and team coordination, committed to driving operational improvements and ensuring top-tier service delivery.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Gilbert, Arizona
09.2021 - Current
- Coordinated shift schedules to ensure optimal staffing during peak hours.
- Resolved shift conflicts promptly, facilitating effective workflow and maintaining team coordination. Proactively maintained to maintain operational efficiency.
- Managed emergency situations calmly, ensuring adherence to company guidelines and minimizing disruption.
- Resolved customer complaints promptly to maintain satisfaction standards.
- Managed inventory processes by ordering supplies and monitoring stock levels.
- Performed cash handling duties, including counting money and balancing registers.
- Assigned specific tasks to team members based on their skills and strengths. to team members based on their strengths and skills.
- Identified departmental improvement areas and implemented changes to enhance operational effectiveness.
Police Communications Dispatcher
City Of Mesa Police Department
Mesa, Arizona
02.2017 - 02.2021
- Managed emergency calls, assessed situations, and dispatched appropriate resources to ensure timely response.
- Received emergency and non-emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Coordinated information flow between police units and emergency services to enhance operational efficiency.
- Monitored ongoing incidents and provided critical updates to officers and supervisors to support informed decision-making.
- Operated multi-line radio systems to communicate with officers in the field.
- Maintained detailed logs of all radio communications and dispatched activities.
- Maintained accurate records of all calls received and actions taken for future reference.
- Conducted research using specialized databases such as NCIC, CLEAN, WACIC.
- Handled various responsibilities concurrently in a high-pressure environment. while remaining calm under pressure.
- Ensured compliance with department policies while handling sensitive information.
- Adhered to strict confidentiality protocols when handling sensitive material or privileged information.
Education
Bachelor of Science - Cyber Security
Arizona State University
Tempe12-2028
Associate of Arts - Liberal Studies
Eastern Gateway Community College
Steubenville, OH12-2023
Skills
- Crisis management
- Communication management
- Team collaboration
- Problem solving
- Safety protocols
- Data analysis
- Critical thinking
- Crisis management
Certification
- Google Cybersecurity Certificate
Timeline
Shift Supervisor
Starbucks
09.2021 - Current
Police Communications Dispatcher
City Of Mesa Police Department
02.2017 - 02.2021
Bachelor of Science - Cyber Security
Arizona State University
Associate of Arts - Liberal Studies
Eastern Gateway Community College