Hi, I’m
Samantha Pierce Sanders
Marietta,GA
Summary
Dedicated customer service specialist with proven ability to prioritize and multitask in fast-paced environment. Thrives as team player, contributing to achievement of personal and business objectives. Recognized for effectively managing escalated customer support issues, demonstrating strong problem-solving skills. Skilled in handling customer interactions with prompt issue resolution, utilizing excellent communication and empathy to cultivate lasting customer relationships and ensure high levels of satisfaction and loyalty.
Overview
10
years of professional experience
Work History
Fuel Cafe & Coffee Bar
Cashier
05.2022 - 06.2024
Job overview
- Provided guidance to cashiers on how to accurately ring up customers purchases.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Analyze sales data reports to identify trends in customer buying habits.
- Conducted inventory artist to ensure accuracy of product levels in the register area.
- Cut coordinated with other departments when additional support was needed during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Onbrand24
Customer Service Representative
07.2020 - 08.2021
Job overview
- Conducted unemployment claims
- Calculated weekly benefits amount according to established guidelines.
- Reviewed and verified accuracy of submitted documents.
- Responded to inquiries regarding unemployment, insurance regulations laws, policies, procedures, and claims status.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Maintained confidential, patient documentation to prevent data, promise and comply with HIPAA regulations.
Greater Mt. Moriah
Assistant Secretary
03.2016 - 03.2021
Job overview
- Answered phone calls from external contacts and provide information on directed inquiries appropriately.
- Prepare reports presentations, memos letters, and other documents as needed.
- Greeted visitors to the office and assure that they were taken care of promptly.
Walmart
Customer Service
10.2014 - 07.2020
Job overview
- Greeted customers and provided friendly customer service.
- Handled customer service and increase in an efficient manner while providing excellent customer service.
- Resolved customer service increase in a timely manner while providing excellent customer service.
Education
Statesboro High School
General Education
05.2004
University Overview
GPA: 3.80 GPA
Skills
- Data entry
- Inbound and Outbound Calling
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Consultative Sales
- Complaint Resolution
- Work ethic and integrity
- Patience and empathy
- Customer service
- Time management skills
- Customer assistance
Timeline
Cashier
Fuel Cafe & Coffee Bar
05.2022 - 06.2024
Customer Service Representative
Onbrand24
07.2020 - 08.2021
Assistant Secretary
Greater Mt. Moriah
03.2016 - 03.2021
Customer Service
Walmart
10.2014 - 07.2020
Statesboro High School
General Education
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