Summary
Overview
Work History
Education
Skills
References
Timeline
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Samantha Powers

11149 Hwy 54 Weatherford,OK

Summary

Dynamic customer service professional with extensive experience at First Summit Bank, adept at problem-solving and cash handling. Proven ability to foster teamwork and enhance customer satisfaction through effective communication and staff training. Committed to maintaining high standards of service and operational efficiency in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Head Teller

First Summit Bank
Weatherford, OK
09.2023 - Current
  • Resolved problems or discrepancies concerning customers' accounts.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

Customer Service Manager

Hobby Lobby
Lawton , OK
09.2020 - Current
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products to deliver fast friendly and knowledgeable service for routine questions and promptly resolve complaints.
  • Order and put away freight in timely manner.
  • Efficiently and accurately processed customer check-out including cash, check and credit cards.

Receptionist

Best Western Plus Tulsa Woodland Hills
Tulsa, OK
08.2019 - 08.2020
  • Scheduled and confirmed reservations.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted customers, answered general questions and directed to appropriate locations.

Sales Associate/Shipment Processor

Kirklands's
Owasso, OK
09.2018 - 09.2019
  • Process truck, back stocked extra products and organize products onto the sales floor.
  • Greet customers, inform them of current sales and products and checked them out.

Cashier/Host

IHOP
Lawton , OK
01.2018 - 08.2018
  • Greet customers, take online orders, seat and check customers out.

Driver/Lab Technician

Dunlap Optical Lab
Lawton , OK
05.2017 - 12.2017
  • Delivered lenses to surround towns optical labs.
  • Picked up lenses from surrounding town optical labs.
  • Followed procedures to make lenses for glasses.

Education

High School Diploma -

Geronimo High School
Geronimo, OK
05.2016

Skills

  • Customer Service
  • Staff Training
  • Adaptability
  • Excellent Phone Etiquette
  • Communication
  • Organization and Time Management
  • Teamwork
  • Problem Solving
  • Cash Handling
  • Detail Oriented

References

  • Sarah Slagell (580) 330-0942

Slagells@yahoo.com

  • Ray Ellison (405) 202-3714

Ray.Ellison@hotmail.com

  • Anna Taylor (580) 704-0432

annataylor0432@gmail.com

  • Malaysia Rivera (801) 600-2569

rivera16malaysia@gmail.com

Timeline

Head Teller

First Summit Bank
09.2023 - Current

Customer Service Manager

Hobby Lobby
09.2020 - Current

Receptionist

Best Western Plus Tulsa Woodland Hills
08.2019 - 08.2020

Sales Associate/Shipment Processor

Kirklands's
09.2018 - 09.2019

Cashier/Host

IHOP
01.2018 - 08.2018

Driver/Lab Technician

Dunlap Optical Lab
05.2017 - 12.2017

High School Diploma -

Geronimo High School

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