SAMANTHA RADER
Customer Service
Cambridge,MN
Summary
Willing to take on any task to support team and help business succeed. Offers strong communication and teaching abilities. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Empathetic healthcare professional delivers exceptional patient care by handling clinical and personal needs. Works effectively under pressure to support people of all ages and disabilities. Current student interested in expanding in Health Information Technology or Paralegal Secretary. and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team.
Professional in customer engagement and lead management. Proven ability to generate and nurture leads, ensuring seamless communication and follow-up. Focused on team collaboration and achieving results, reliable and flexible in meeting changing business needs.
Overview
20
20
years of professional experience
Work History
BDC Representative
Mauer Auto Group
07.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Developed strong business relationships to provide service and value beyond customer expectations.
Call Center Representative
National Recoveries
07.2019 - 04.2020
- Complied with data security and confidentiality policies to safeguard customer information
- Met and exceeded assigned goals established by management
- Displayed positive, professional and empathetic tone to deliver consistently superior service
- Trained new employees by sharing knowledge of company processes and call handling techniques
- Escalated complex issues to appropriate departments for further resolution
PCA Personal Care Assistant
COMMUNITY LIVING OPTIONS
07.2005 - 01.2024
- Utilized approved behavior plans and intervention strategies to help clients achieve goals and objectives
- Transported clients to appointments, activities and community outings
- Offered encouragement, coaching and emotional support to help clients achieve established goals
- Treated clients with kindness, dignity and respect at all times
Casino Table Games Dealer
Running Aces Harness Park
05.2018 - 07.2019
- Work in a fast past environment while maintaining excellent customer service skills
- Multi tasking while dealing with money and addition
- Craps, Blackjack, 3 card poker and high card flush
- Kept customer energy high by controlling pace of games and encouraging continuous participation
- Verified chip money balances, confirmed supporting documentation
Nanny/Housekeeper
Private Residence
09.2017 - 05.2018
- Deescalated negative behavior using parent-approved strategies
- Communicated with parents to update on children's needs and progress
- Cared for children by providing safe, nurturing environment
- Maintained cleanliness of living spaces by performing light housekeeping duties related to childcare responsibilities
Casino Table Games Dealer
Binion's Gambling Hall
03.2010 - 09.2017
- Dealt games following both casino and gaming commission standards
- Assisted new dealers in learning proper techniques for operating table games efficiently
- Reported any suspicious behavior or irregularities to supervisors immediately
- Tracked player wins and losses using appropriate software or manual methods
- Maintained friendly and welcoming demeanor while interacting with guests at all times
Education
Undergrad - Undecided
Anoka Tech
Anoka, Mn05-2026
Skills
- Customer Care
- Customer Service
- Team collaboration
- Patient Education
- Organizational Skills
- Adaptability
- Teamwork Abilities
- Professionalism
- CRM software
- Goal oriented
- Appointment setting
- Performance tracking
- Follow-up calls
Accomplishments
- Employee Of the Quarter
- Employee of the Month
ADDITIONAL INFORMATION
I have a son with ASD that I have been staying at home taking care of. This is the gap in my employment and I am able to work and do both now.
Top Representative
New to the Industry and was top in the department every month I have been there.
Timeline
BDC Representative
Mauer Auto Group
07.2024 - Current
Call Center Representative
National Recoveries
07.2019 - 04.2020
Casino Table Games Dealer
Running Aces Harness Park
05.2018 - 07.2019
Nanny/Housekeeper
Private Residence
09.2017 - 05.2018
Casino Table Games Dealer
Binion's Gambling Hall
03.2010 - 09.2017
PCA Personal Care Assistant
COMMUNITY LIVING OPTIONS
07.2005 - 01.2024
Undergrad - Undecided
Anoka Tech
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