Samantha Ramirez
Doral,FL
Summary
Hardworking Student offering part-time work experience in customer service. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Estudiante trabajadora que ofrece experiencia laboral a tiempo parcial en servicio al cliente. Meticulosa y detallista en excelentes habilidades de observacion, organizacion y comunicacion.
Overview
1
1
year of professional experience
Work History
Intern
Ronald Reagan Senior High School
08.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant
Master Delivery
02.2022 - 07.2022
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
BBA - Marketing
Florida International University
Miami, FL05.2027
High School Diploma -
Ronald Reagan Senior High School
Doral, FL05.2023
Skills
- Client Relationships
- Problem-solving
- Spanish and English language fluency
- Outstanding communication skills
- Social media sites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intern
Ronald Reagan Senior High School
08.2022 - 05.2023
Assistant
Master Delivery
02.2022 - 07.2022
BBA - Marketing
Florida International University
High School Diploma -
Ronald Reagan Senior High School
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