Samantha Ramos
425 Eldorado Hills Ct, Las Vegas,Nevada,
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience working in demanding circumstances with the ability to offer customer-focused feedback and solutions.
Overview
1
1
Language
6
6
years of professional experience
Work History
Floor Staff Member
Regal Cinemas
Las Vegas, NV
06.2026 - Current
- Provided exceptional customer service in high-volume environment, ensuring guest satisfaction and loyalty.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of lobby and concessions areas to enhance guest experience.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Monitored food temperatures, ensuring compliance with health regulations.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Campus Life Student Worker
College of Southern Nevada North Las Vegas Campus
Las Vegas, NV
08.2024 - 12.2025
- Worked in a team environment to maintain high levels of productivity.
• Supported event hosts by coordinating various tasks, contributing to the overall success of the gathering.
• Maintained clean and organized event spaces, creating a comfortable environment for guests to enjoy.
• Assisted in event setup, teardown and ensuring timely completion and smooth transitions between activities
• Served food to students and staff members at pantry based on preferences.
• Assisted in coordinating student events and activities, enhancing campus engagement and community involvement. - Organized community outreach events to raise awareness about pantry services.
- Collaborated with local organizations to secure additional resources for the pantry.
Key Holder
Claires
Las Vegas, NV
05.2023 - 08.2024
- Assisted in inventory management to maintain optimal stock levels and product availability.
- Trained new employees on operational procedures and customer engagement techniques.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business operations.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Used POS system to process sales, returns, online orders, and gift card activations - Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Customer Service Representative
T&R Construction Group
4367 S Arville St, Las Vegas, NV, 89118
05.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Worked with Microsoft software.
Administrative Assistant
T&R Construction Group
4367 S Arville St, Las Vegas, NV, 89118
05.2020 - 08.2020
- Greeted guests with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with co-workers to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Monitored and ordered supplies and materials to keep the office well stocked.
- Updated inventory stock.
Education
Associate of Arts -
College of Southern Nevada
Las Vegas, NV05-2024
High School Diploma -
Eldorado High School
Las Vegas, NV06-2022
Skills
- Problem-Solving Ability
- Documentation
- Microsoft
- Phone Call Answering
- Customer and Client Relations
- Critical Thinking
- Communication
- Customer Service
- Workplace safety
- Fast-paced environment
- Food preparation
- Sanitation standards compliance
- Planning and organization
- Event planning
Languages
Spanish
Limited Working
Timeline
Floor Staff Member
Regal Cinemas
06.2026 - Current
Campus Life Student Worker
College of Southern Nevada North Las Vegas Campus
08.2024 - 12.2025
Key Holder
Claires
05.2023 - 08.2024
Customer Service Representative
T&R Construction Group
05.2021 - 08.2021
Administrative Assistant
T&R Construction Group
05.2020 - 08.2020
Associate of Arts -
College of Southern Nevada
High School Diploma -
Eldorado High School