Samantha Rangel
RIVERSIDE,CALIFORNIA
Summary
Leadership-focused professional in the Front End department, building high-performing teams through structured training and clear performance expectations. Develops and implements training programs that improve efficiency, service quality, and daily execution. Applies conflict resolution and problem-solving to maintain high standards in fast-paced environments.
Overview
1
1
Language
11
11
years of professional experience
Work History
CASHIER ASSISTANT/ PROCESSING CLERK
COSTCO WHOLESALE
FONTANA, CA
06.2019 - Current
- Transitioned to a cashier role to efficiently process customer orders, collect payments, and provide assistance with inquiries while ensuring high productivity.
- Supported cashiers by loading, scanning, and organizing member carts at checkout stations to enhance checkout efficiency.
- Delivered boxes to registers and members while maintaining a tidy work area free of returns and trash.
- Addressed member inquiries, providing information on Costco.com and product details while researching order tracking and delivery issues to enhance customer satisfaction.
- Contributed to departmental objectives by consistently achieving and surpassing productivity and quality benchmarks.
- Operated multiple software applications simultaneously across several screens while managing incoming phone calls.
SUPERVISOR IN TRAINING (MERCHANDISING)
COSTCO WHOLESALE
FONTANA, CA
03.2022 - 04.2022
- Maintained signage, stocked merchandise, organized products on sales floor to enhance customer experience. Produced daily hot sheets for staff reference and mandatory lists in AS400. Collected empty pallets to maintain a clean workspace and trash, ensured sales floor safety, monitored employee performance, assisted members with inquiries, supported front end department operations.
- Monitored member service standards across Front End and Sales floor.
- Supervised warehouse floor operations and supported team members.
GENERAL MERCHANDISE CLERK
STATER BROTHERS
RIVERSIDE, CA
01.2016 - 01.2019
- Ordered, stocked, and priced products to ensure availability for customer purchase. Assisted customers with inquiries and operated equipment to enhance shopping experience. Maintained orderly merchandise display and rotation, organized stock in storage area, and ensured cleanliness of fixtures and equipment.
- Stocked general merchandise shelves across Stater Brothers sales floor
- Rotated merchandise to support Stater Brothers' freshness and presentation standards
- Built seasonal displays for Stater Brothers general merchandise departments
Education
Bachelors - Social Science
Cal State San Bernardino
San Bernardino, CA09-2026
AA - Sociology for Transfer, Social and Behavioral Sciences
Riverside City College
Riverside, CA01-2021
Skills
- Customer service
- AS400 operations
- Workload management
- Team leadership
- Bilingual communication
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
SUPERVISOR IN TRAINING (MERCHANDISING)
COSTCO WHOLESALE
03.2022 - 04.2022
CASHIER ASSISTANT/ PROCESSING CLERK
COSTCO WHOLESALE
06.2019 - Current
GENERAL MERCHANDISE CLERK
STATER BROTHERS
01.2016 - 01.2019
Bachelors - Social Science
Cal State San Bernardino
AA - Sociology for Transfer, Social and Behavioral Sciences
Riverside City College