Samantha Rasset
Montrose,MN
Summary
Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 300 units. Exceptional record of maintaining profitability through positive resident relations and cost controls.
Overview
8
8
years of professional experience
Work History
Property Manager
Cushman & Wakefield
Eden Prairie, MN
08.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Trained and motivated leasing staff during bi-monthly trainings.
Assistant Property Manager
Cushman & Wakefield
Plymouth, MN
03.2019 - 08.2021
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Leasing Professional
Cushman & Wakefield
Plymouth, MN
05.2014 - 03.2019
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Invited prospects to fill out application upon completion of property tour.
- Escalated major issues to property manager for immediate remediation.
- Distributed and followed up on tenant renewal notices.
- Kept meticulous records of correspondence between management and tenants.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
High School Diploma -
Buffalo High School
Buffalo MNSkills
- Cost Control
- Policy Management
- Corporate Social Responsibility
- Annual Budgets
- Efficient in Microsoft Office Programs
- Business Strategies
- Records and Database Management
- Planning and Prioritization
- Monthly Fee and Payment Collection
- Vendor Contracts
- Performance Assessment
- Marketing Initiatives
Timeline
Property Manager
Cushman & Wakefield
08.2021 - Current
Assistant Property Manager
Cushman & Wakefield
03.2019 - 08.2021
Leasing Professional
Cushman & Wakefield
05.2014 - 03.2019
High School Diploma -
Buffalo High School