Customer Service Representative 1
East Bay Municipal Utility District
02.2016 - Current
Samantha Reed
Lashay
CA
Timeline
Associate of Arts - Culinary Arts
Laney College
09.2010 - 06.2012
Client Service Representative
Mastercard
08.2007 - 12.2015
Work History
Customer Service Representative 1
East Bay Municipal Utility District
Oakland , CA
02.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Client Service Representative
Mastercard
San Francisco , CA
08.2007 - 12.2015
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Reduced wait times for clients by implementing efficient scheduling practices within the team.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Education
Associate of Arts - Culinary Arts
Laney College
Oakland, CA 09.2010 - 06.2012
Skills
- Active Listening
- Microsoft Word
- Microsoft Excel
- Credit Card Payment Processing
- Microsoft PowerPoint
- Customer Relationship Management
- Computer Proficiency
- Reading Comprehension
- Professional Telephone Demeanor
- Typing Proficiency
- Brand Representation
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureCareer advancementPersonal development programs401k matchWork-life balanceTeam Building / Company RetreatsStock Options / Equity / Profit SharingHealthcare benefitsPaid sick leave4-day work weekQuote
Opportunities Don't happen.You create them.
Chris Grosser
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