SAMANTHA REED
Berkeley,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with extensive experience in 7-years industry. Solid team player with outgoing, Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative 1
East Bay Municipal Utility District
Oakland , CA
01.2016 - Current
- Developed and implemented office policies and procedures to ensure efficient workflow.
- Prepared financial reports for internal departments and external stakeholders.
- Provided administrative support to executive management team.
- Organized and managed administrative staff, including recruitment, training, performance reviews, and disciplinary actions. Monitoring
- day-to-day business operations,interacting with external partners,improving business
- employee performance.
- Organized and managed administrative staff, including recruitment, training, performance reviews, and disciplinary actions.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Client Service Representative
Mastercard
San Francisco , CA
03.2007 - 12.2015
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
Education
Associate of Arts - Culinary Arts
Laney College
Oakland, CA 09.2008 - 06.2010
Skills
- Staff Supervision
- Microsoft Visio
- Loan Operations
- Databases
- Microsoft Office Suite
- PowerPoint
- Team Development
- Business Plan Assessment
- Marketing strategy
- Identifying best practices
- Effective communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Customer Service Representative 1
East Bay Municipal Utility District
01.2016 - Current
Associate of Arts - Culinary Arts
Laney College
09.2008 - 06.2010
Client Service Representative
Mastercard
03.2007 - 12.2015
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