Shannon Bryant
Elizabeth City,NC
Summary
Highly motivated professional with twenty years of customer service experience, five years of experience in payroll and billing administration. Seeking new opportunity to expand skills while facilitating company growth.
Overview
25
25
years of professional experience
Work History
Customer Service Representative 1
Sentara
Virginia Beach, Virginia
07.2024 - Current
- Familiar with call center metrics.
- Patient in computer usage and software applications.
- Strong communication skills with patients and providers.
- Consistent earning 99% adherence scores and 98 to 100% on customer evaluations.
- Experience with insurance verification and referral processing.
- Medical records maintenance and analysis.
Sales Associate
Belk Department Store
Elizabeth City, North Carolina
03.2021 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
Office Assistant
Hoffer Flow
01.2021 - Current
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
Physican Scheduling Coordinator
Kaiser Permanente
Burke , VA
06.2000 - 09.2005
- Supported Supervisor with managing and capturing performance outcomes of team and strategizing new ways to deliver service.
- Developed and maintained confidential databases providing monthly expenditure, payroll, and scheduling.
- Coordinated and distributed monthly rounding schedules (CARS) to ensure sufficient physician coverage in multiple medical centers.
- Monitored leave requests and physician scheduling changes; continually updating schedules based on leave requests and rotational needs.
- Computed physicians bi-weekly payroll.
- Compiled all worked hours and non-worked hours.
- Familiazed with HIPAA laws and regulations.
- Demonstrated excellent knowledge of PACE, KMATE, EMR and Health Connect.
Education
Some College (No Degree) - Business Administration
St Leo's University
St Leo , FL Skills
- Customer Service
- Payroll Processing
- Quality Assurance
- Staff Coordination
- Problem-Solving
- Scheduling
- Telephone Etiquette
- Office Management
- Medical Terminology
- Patient Scheduling
- HR understanding
- Administrative Support
Timeline
Customer Service Representative 1
Sentara
07.2024 - Current
Sales Associate
Belk Department Store
03.2021 - Current
Office Assistant
Hoffer Flow
01.2021 - Current
Physican Scheduling Coordinator
Kaiser Permanente
06.2000 - 09.2005
Some College (No Degree) - Business Administration
St Leo's University