Samantha Ricardez
Cypress,CA
Summary
Proven community builder and problem-solver, I've significantly enhanced customer satisfaction at Valley View Animal Hospital through and the Cypress Bingo Hall with excellent communication and professionalism. Skilled in multitasking and adaptability, I've led initiatives that fostered teamwork and collaboration, achieving notable participant increases in events. My approach combines effective interpersonal skills with efficient time management, setting new standards in volunteer engagement and support.
Overview
2
2
years of professional experience
Work History
Bingo Hall
Volunteer Work
Cypress, California
08.2023 - 08.2024
- Greeted players and ensured a pleasant atmosphere.
- Explained rules of the game to new players.
- Monitored bingo cards for winners and verified winning patterns.
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Maintained accurate records of player attendance, sales, payouts and other activities related to the game.
- Cleaned up area after each game including disposing of trash, collecting cards and resetting tables and chairs.
- Developed creative themes for special events that attracted more participants.
- Monitored game tables and directed patrons to open seating.
Valley View Animal Hospital
Volunteered
Cypress, California
01.2023 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
First Year Student - Psychology
California State University, Long Beach
Long Beach, CA05-2028
High School Diploma -
Cypress High School
Cypress05-2024
Skills
- Community building
- Problem-solving aptitude
- Professionalism
- Excellent communication
- Collaboration skills
- Adaptability
- Teamwork and collaboration
- Multitasking Abilities
- Time management
- Equipment setup
Affiliations
- I love to stay active whenever I can by training for soccer every other day of the week. I was a 3 year varsity captain for Cypress High School Girls Varsity Soccer and also played club soccer since I was 7 years old.
Accomplishments
- I received Scholar Athlete of the Year my freshmen year of high school, to recognize my athletic and educational skills.
Small Business
- I started my own small business where I 3D print anything a customer would like! It has helped me develop more communication skills with my customers and become more creative by designing my own products to sell.
Timeline
Bingo Hall
Volunteer Work
08.2023 - 08.2024
Valley View Animal Hospital
Volunteered
01.2023 - 02.2024
First Year Student - Psychology
California State University, Long Beach
High School Diploma -
Cypress High School
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