Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Rice

Princeton,IN

Summary

Dynamic and results-driven professional with extensive experience in customer service and inventory management at Habitat for Humanity Restore. Proven ability to enhance store efficiency and customer satisfaction through effective team collaboration and upselling strategies. Skilled in maintaining workplace cleanliness while fostering positive relationships with clients, ensuring repeat business and loyalty.

Overview

8
8
years of professional experience

Work History

Store Assistant

Habitat for Humanity Restore
09.2024 - 12.2024
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Greeted customers entering store and offered assistance with requirements.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Operated POS system to process payments and provide receipts.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
  • Collaborated with team members to ensure seamless operations during peak hours and special events.
  • Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.

Food Service Worker

Yomato Japanese Steakhouse
09.2022 - 04.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Enhanced customer loyalty, remembering regulars' names and orders.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.

Sales Associate

Burkes Outlet Bealls
11.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Waitress

Applebee's Neighborhood Grill & Bar
01.2020 - 05.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Cashier

Dairy Queen Grill & Chill
09.2019 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Private Nanny

Elisa Bruce Kepner
08.2018 - 01.2019
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.

Salesperson

Cutco Cutlery
05.2017 - 08.2017
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.

Education

No Degree -

Skyline Highschool
Front Royal, VA

No Degree -

James Madison Highschool
Vienna, VA

No Degree -

Southlakes Highschool
Reston, VA

Keyser Highschool
Keyser, WV
05-2017

Skills

  • Customer assistance
  • Customer service
  • Store maintenance
  • Team collaboration
  • Workplace cleanliness
  • Inventory management
  • Stock replenishment
  • Product returns

Timeline

Store Assistant

Habitat for Humanity Restore
09.2024 - 12.2024

Food Service Worker

Yomato Japanese Steakhouse
09.2022 - 04.2023

Sales Associate

Burkes Outlet Bealls
11.2020 - 01.2021

Waitress

Applebee's Neighborhood Grill & Bar
01.2020 - 05.2020

Cashier

Dairy Queen Grill & Chill
09.2019 - 11.2019

Private Nanny

Elisa Bruce Kepner
08.2018 - 01.2019

Salesperson

Cutco Cutlery
05.2017 - 08.2017

No Degree -

Skyline Highschool

No Degree -

James Madison Highschool

No Degree -

Southlakes Highschool

Keyser Highschool

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Samantha Rice