Samantha Rich
Cairo,GA
Summary
Skilled administrator with a proven track record at Royce's Towing & Recovery Inc, I excel in office administration and customer service, enhancing operational efficiency and client satisfaction. Leveraging strong decision-making and bookkeeping skills, I've significantly improved accounts receivable processes and fostered positive customer relationships, ensuring data confidentiality and efficient fleet logistics management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrator
Royce's Towing & Recovery Inc
07.2017 - 08.2024
- Enhanced performance in dispatching through effective coordination.
- Managed and optimized accounts receivables for increased efficiency
- Managed accounts payable department and implemented streamlined processes resulting in increased efficiency
- Implemented measures to protect and handle sensitive customer information
- Ensured precise handling and tracking of cash transactions
- Ensured accurate and timely processing of online transactions
- Managed logistics for fleet vehicles
- Successfully established and managed customer profiles
- Managed and resolved delinquent accounts by initiating effective communication with clients.
- Filing miscellaneous documents accordingly
- Prepared documents
- Cooperated with a wide range of vendors and professionals
- Utilized Quickbooks and performed data entry tasks
- Payroll
Food Service Worker
Olive Garden
11.2011 - 05.2013
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Increased repeat business with high standards of food quality and service.
- Improved dining experience by maintaining clean and organized eating area.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Conducted daily equipment checks to ensure operational efficiency.
- Implemented waste reduction strategies, contributing to cost savings.
Education
Bachelor of Arts - Business Administration
University of Arizona Global Campus
Tucson, AZ01.2025
Leadership Certification
University of Georgia J.W. Fanning Institute
Athens, GA04.2024
GED -
Southwest Georgia Technical College
Thomasville, GA06.2006
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- MS Office
- Documentation And Reporting
- Administrative Support
- Decision-Making
- Team Building and Leadership
- Personable and Approachable
- Data Confidentiality
- Bookkeeping
Accomplishments
- Received dispatcher off the year for 3 years
- Received 5 years of service award after five years
Certification
- Certificate in Reasonable Suspicious Training for drug and alcohol use in the workplace
- Georgia Dept. of Transportation Certificate for National Traffic Incident Management Responder
- 2 Quickbooks Certifications
Timeline
Administrator
Royce's Towing & Recovery Inc
07.2017 - 08.2024
Food Service Worker
Olive Garden
11.2011 - 05.2013
Bachelor of Arts - Business Administration
University of Arizona Global Campus
Leadership Certification
University of Georgia J.W. Fanning Institute
GED -
Southwest Georgia Technical College
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