Samantha Richards
Bloomington,IN
Summary
Agile and adaptable team leader with stellar management/customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
16
16
years of professional experience
Work History
Custodian Supervisor
MCCSC
Bloomington, IN
08.2020 - Current
- Maintained cleanliness and sanitation standards across various facilities with over 10 years total in custodial/supervisor experience across different companies.
- Operated cleaning equipment including floor buffers and vacuum cleaners efficiently.
- Assisted in inventory management of cleaning supplies and equipment
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Collaborated with maintenance teams to address facility issues promptly.
- Supervised custodial staff to ensure compliance with safety and sanitation standards.
- Conducted regular inspections to maintain facility cleanliness and operational efficiency.
- Implemented inventory management systems for cleaning supplies, reducing waste.
- Coordinated maintenance requests to address facility issues promptly and effectively.
- Fostered teamwork among staff to enhance service quality and morale in the workplace.
- Handled emergency situations with a calm demeanor, leading the team to respond effectively and restore normal operations promptly.
Head Custodian
RBBCSC
Ellettsville, IN
07.2025 - 09.2025
- Supervised custodial staff, ensuring adherence to safety protocols and quality standards.
- Developed cleaning schedules to optimize facility upkeep and operational efficiency.
Assistant Manager
Collett Enterprises
Bloomington, IN
05.2018 - 08.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reduced financial discrepancies 10% by monitoring monetary transactions, including credit card sales and deposits.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired and trained numerous staff associates and equipped to comply with company policies and procedures.
Assistant Manager
Cato Womens Clothing Store
Bloomington, IN
01.2015 - 01.2016
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
Family Dollar Stores Inc.
Bloomington, IN
02.2010 - 03.2011
- Trained team members in successful strategies to meet operational and sales targets.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Coached team on effective upselling and cross-selling methods.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
GED -
Teen Learning Center
Bloomington0 2005
No Degree - General Studies
Ivy Tech Community College of Indiana
Bloomington, iNSkills
Employee performance evaluations
Recruiting and Interviewing
Staff Supervision
Contract Management
Training
Financial Management
Sales growth
Staff Management
Budgeting
Employee scheduling
Timeline
Head Custodian
RBBCSC
07.2025 - 09.2025
Custodian Supervisor
MCCSC
08.2020 - Current
Assistant Manager
Collett Enterprises
05.2018 - 08.2020
Assistant Manager
Cato Womens Clothing Store
01.2015 - 01.2016
Assistant Manager
Family Dollar Stores Inc.
02.2010 - 03.2011
GED -
Teen Learning Center
No Degree - General Studies
Ivy Tech Community College of Indiana