Samantha Rickman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adaptable personality with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
5B Barbecue And Brews
05.2023 - 12.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barista/Drive-Thru Cashier
Dunkin Donuts & Baskin Robbins
01.2021 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
No Degree - Biology
Jacksonville State University
Jacksonville, AL05.2026
High School Diploma -
Heritage High School
Conyers, GA05.2022
Skills
- Great Customer Service
- Multitasking Abilities
- Perform Well Under Pressure
- Strong Work Ethic
- Service Prioritization
- Stress Management
- Time Management
- Problem Solving
Additional Information
I volunteer at animal shelters when I can.
I am dedicated to my education.
Timeline
Server
5B Barbecue And Brews
05.2023 - 12.2024
Barista/Drive-Thru Cashier
Dunkin Donuts & Baskin Robbins
01.2021 - 08.2021
No Degree - Biology
Jacksonville State University
High School Diploma -
Heritage High School
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