Samantha Ricks
Adrian,GA
Summary
To obtain a customer service position in a professional organization that offers the opportunity for professional and personal growth
Overview
14
14
years of professional experience
Work History
Internet Sales/Customer Service Experience Team
Dublin Nissan
01.2023 - Current
- Monitor customer interactions
- Identify customer needs being proactive to ensure positive experiences
- Promptly address customer needs and concerns
- Evaluate after sales and support services
- Use customer insights to facilitate organizational improvements
- Address customer complaints thoroughly to ensure customer satisfaction
- Work with IT and other departments to improve and enhance online customer experience
Server
Salsa’s Mexican Restaurant
03.2019 - 02.2022
- Assisting customers
- Processing financial transactions
Line Assembly Associate
Fred’s Distribution Center
03.2019 - 08.2019
- Scan tickets
- Confirm quality standards of products
- Assemble and prepare orders for shipment
- Ensure proper storage of products
SEP Associate
Community Mental Health
07.2017 - 02.2018
- Provide cleaning services
- Provide food services
Office Assistant/Dispatcher
Dollar and Son Transport, LLC
07.2010 - 11.2012
- Answer and route incoming calls
- Filing paperwork
- Preparing invoices and tracking invoice payments
- Processing payments and bank deposits
- Dispatching tractor trailer trucks
- Processing driver payroll
Education
Bachelor of Science - Social Work
05.2025
- Dean’s list currently enrolled
- Expected graduation date May 2025
Associates - Business Administration/Management
05.2021
GPA: graduated with Honors
GED -
01.2009
- Attended 2005-2008
- GED received 2009
Skills
- Customer service oriented
- Typing
- Computer software skills in Word and Excel
- Professional telephone skills
- Experienced with multiple filing systems
- Experienced with all general office machines
- Preparing invoices and billing statements
- Accepting and receipting payment for services
- Preparation of bank deposits
- Posting payments to customer accounts
- High functioning within teams and independently
- Experienced in working with mentally/physically challenged populations
Timeline
Internet Sales/Customer Service Experience Team - Dublin Nissan
01.2023 - Current
Server - Salsa’s Mexican Restaurant
03.2019 - 02.2022
Line Assembly Associate - Fred’s Distribution Center
03.2019 - 08.2019
SEP Associate - Community Mental Health
07.2017 - 02.2018
Office Assistant/Dispatcher - Dollar and Son Transport, LLC
07.2010 - 11.2012
Middle Georgia State University - Bachelor of Science, Social Work
Oconee Fall Line Technical College - Associates, Business Administration/Management
East Laurens High School - GED,