Summary
Overview
Work History
Education
Skills
Timeline
Samantha Ricks

Samantha Ricks

Adrian,GA

Summary

To obtain a customer service position in a professional organization that offers the opportunity for professional and personal growth

Overview

14
14
years of professional experience

Work History

Internet Sales/Customer Service Experience Team

Dublin Nissan
01.2023 - Current
  • Monitor customer interactions
  • Identify customer needs being proactive to ensure positive experiences
  • Promptly address customer needs and concerns
  • Evaluate after sales and support services
  • Use customer insights to facilitate organizational improvements
  • Address customer complaints thoroughly to ensure customer satisfaction
  • Work with IT and other departments to improve and enhance online customer experience

Server

Salsa’s Mexican Restaurant
03.2019 - 02.2022
  • Assisting customers
  • Processing financial transactions

Line Assembly Associate

Fred’s Distribution Center
03.2019 - 08.2019
  • Scan tickets
  • Confirm quality standards of products
  • Assemble and prepare orders for shipment
  • Ensure proper storage of products

SEP Associate

Community Mental Health
07.2017 - 02.2018
  • Provide cleaning services
  • Provide food services

Office Assistant/Dispatcher

Dollar and Son Transport, LLC
07.2010 - 11.2012
  • Answer and route incoming calls
  • Filing paperwork
  • Preparing invoices and tracking invoice payments
  • Processing payments and bank deposits
  • Dispatching tractor trailer trucks
  • Processing driver payroll

Education

Bachelor of Science - Social Work

Middle Georgia State University, Macon, Georgia
05.2025
  • Dean’s list currently enrolled
  • Expected graduation date May 2025

Associates - Business Administration/Management

Oconee Fall Line Technical College, Dublin, Georgia
05.2021
GPA: graduated with Honors

GED -

East Laurens High School, East Dublin, Georgia
01.2009
  • Attended 2005-2008
  • GED received 2009

Skills

  • Customer service oriented
  • Typing
  • Computer software skills in Word and Excel
  • Professional telephone skills
  • Experienced with multiple filing systems
  • Experienced with all general office machines
  • Preparing invoices and billing statements
  • Accepting and receipting payment for services
  • Preparation of bank deposits
  • Posting payments to customer accounts
  • High functioning within teams and independently
  • Experienced in working with mentally/physically challenged populations

Timeline

Internet Sales/Customer Service Experience Team - Dublin Nissan
01.2023 - Current
Server - Salsa’s Mexican Restaurant
03.2019 - 02.2022
Line Assembly Associate - Fred’s Distribution Center
03.2019 - 08.2019
SEP Associate - Community Mental Health
07.2017 - 02.2018
Office Assistant/Dispatcher - Dollar and Son Transport, LLC
07.2010 - 11.2012
Middle Georgia State University - Bachelor of Science, Social Work
Oconee Fall Line Technical College - Associates, Business Administration/Management
East Laurens High School - GED,

Similar Profiles

CREATE PROFILE
Samantha Ricks