Samantha Riddle
Blue Ridge,GA
Summary
Adept Quality Auditor with a proven track record at Qsr, enhancing product quality and ensuring compliance through meticulous audits. Leveraged critical thinking and teamwork to elevate customer satisfaction and streamline operations. Achieved significant improvements without compromising on detail or accuracy, showcasing exceptional internal auditing and collaboration skills.
Quality assurance specialist with keen eye for detail, ensuring compliance with standards and regulations. Adept at identifying areas for improvement and implementing effective solutions. Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Proven skills in data analysis, process optimization, and report generation. Reliable and adaptable, consistently driving quality and efficiency in every project.
Overview
8
8
years of professional experience
Work History
Quality Auditor
Qsr
12.2022 - Current
- Audited activities of workers on production lines and shipping and receiving.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Identified issues of non-compliance and elevated reports to senior personnel.
Lumber Stacker
Sparks Lumber Company
09.2021 - 12.2022
- Streamlined workflow with effective communication between team members, supervisors, and other departments involved in the process.
- Provided exceptional customer service by addressing any concerns or requests related to lumber products promptly and professionally.
- Achieved timely completion of projects by prioritizing tasks according to deadlines while maintaining attention to detail throughout all aspects of the stacking process.
Lead Server
Fatz Cafe
02.2017 - 03.2020
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Pickens High School
Jasper, GA01-2013
Skills
- Quality control processes
- Customer focus
- Internal auditing
- In-process inspection
- Documentation management
- Critical thinking
- Decision-making
- Attention to detail
- Operations monitoring
- Item sorting
- Defect removal
- Quantity verification
- Teamwork and collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefits401k matchTimeline
Quality Auditor
Qsr
12.2022 - Current
Lumber Stacker
Sparks Lumber Company
09.2021 - 12.2022
Lead Server
Fatz Cafe
02.2017 - 03.2020
Pickens High School
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