Samantha Rieck
San Antonio,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Senior Technical Application Consultant
Wells Fargo Home Lending
San Antonio, TX
05.2011 - 02.2026
- 12/2014-2/2026 Tool Optimization and Knowledge Teams: Senior Technical Systems Consultant
- Designed publishing and maintenance process for highly audited technical system documentation.
- Maintained document owner procedures and oversaw the monthly publishing cycle.
- Coached team members on best practices, onboarded new team members, and helped decide document assignments based on individual system knowledge.
- Creating tracking mechanisms to provide reporting on regular publishing activities and support high volumes of audit action items.
- Led quality control initiatives to ensure accuracy and timeliness of 100% of monthly publications, mitigating risks of missed deadlines.
- Systems: Jira, SharePoint Online, Documentum, Open Text, Adobe Professional, MS Excel, Word and OneNote.
- 11/2012-12/2014 Business Excellence Team: Business Process Analyst
- Managed the process for creating new and updating existing standard work documents (procedures) which included obtaining stakeholder approvals and verifying publications.
- Mapped end-to-end procedure workflows using MS Viso and later TIBCO software and utilizing BPMN (Business Process Model and Notation) standards.
- Administered and supported SharePoint library for 1000+ standard work documents.
- Collaborated with process design and implementation teams to find impacts of technology and procedure changes on standard work.
- Championed process improvements to enhance end-user experience and ease of navigation in publishing portals by enhancing search functionality and document structure.
- Implemented controls and management routines to ensure process adherence while reducing risk.
- Systems: SharePoint; Robohelp; Adobe Professional; TIBCO; MS Visio, Excel, Word and OneNote.
Adjunct Instructor
Northwest Vista College
San Antonio, TX
01.2010 - 05.2012
- Wrote curriculum and taught 1-3 sections of English courses per semester.
- Subjects included composition, methods of academic argument, research, American, British and World literature.
- Taught virtual courses as well as in-person and web enhanced (both online and in-person) courses.
- Designed SCORM units and web-based research projects to compliment classroom activities.
- 03/2011 - 05/2011 Procedure Writer
- Manpower, San Antonio, TX
- Wrote and published new procedures based on subject-matter expert observations and interviews.
- Edited and updated existing procedures to adhere to yearly certification policies.
Quality Intermediate Analyst
Citigroup
San Antonio, TX
02.2006 - 03.2011
- Business Quality Unit - Quality Intermediate Analyst
- Initiated process improvement projects based on issues escalated to Business Quality teams, business and client issues, and industry best practices.
- Reviewed project initiation documents and business requirement documents.
- Created presentation and reporting documents for Senior Management.
- Created tracking mechanisms for Process Improvement team using SharePoint.
- Collaborated with Financial and Survey Analysis teams to decide potential impacts of technology projects.
- New Account Opening Unit - Project Support Liaison
- Stood for the business (New Account Opening) as a subject matter expert and training reviewer for technology releases.
- Managed Business User Testing during quarterly technology releases which significantly reduced the number of critical defects post implementation.
- Coached team members on writing testing scripts, conducting testing and analyzing issues and wrote training documentation.
- New Account Opening Unit - Procedure Writer
- Established core groups of procedures for online account opening processes.
- Obtained business, legal and compliance approvals on procedure documents.
- Designed archival system for approval documentation resulting in improved internal audit results.
- Created hybrid training/procedure documents.
- 12/2005 - 02/2006 Technical Writer
- USAA, Kelly Staffing, San Antonio, TX
- Writing, editing and proofreading position descriptions, employment advertisements and pre-screening questions for online job application process in the Strategic Staffing department.
- 10/2005 – 12/2005 Procedure Writer
- Adecco Staffing (Citibank), San Antonio, TX
- Writer for procedure and policy manuals used by the Client Activation Unit for online and instant account opening procedures.
- 08/2005 - 10/2005 Reviewer
- Harcourt Assessment, Randstad Staffing, San Antonio, TX
- Analyzed the administration of sample exams, producing written commentary and analysis of data.
Lecturer, English Department
University of NE at Kearney
Kearney, NE
08.2001 - 08.2005
- Taught a full-time schedule of English composition courses, creative writing and literature courses.
- Designed each course syllabus to meet both university standards and current academic modes for college-level writing courses.
- Reviewed and selected textbooks for each course.
- Faculty Co-Sponsor for Carillon, undergraduate literary publication published by Sigma Tau Delta —Assisted student editors with manuscript choice and marketing.
- 08/1998 - 08/2001 Instructor
- General Studies Writing Program, Bowling Green State University, Bowling Green, OH
- Taught a full-time schedule of college-level composition courses for the General Studies Writing program.
Education
Master's Degree - Creative Writing: Poetry
Bowling Green State University
Bowling Green, OHBachelor's Degree - English (Writing Emphasis)
University of Nebraska at Kearney
Kearney, NESkills
- Software development life cycle
- Effective communication
- Client needs assessment
- Business analysis
- User training
- Creative problem solving
- Technical documentation writing
- Requirements gathering
- Functional design
- System upgrades
- Creative solution development
Publications
- 'Craft.' Times of Sorrow, Times of Grace. Anthology of Midwestern Women Writers. Backwaters Press. Omaha, NE. (2001). Under Samantha Lines
- 'Craft.' Cold Mountain Review. Boone, NC: (Spring 2001).
- 'Receipts.' Cold Mountain Review. Boone, NC: (Spring 2001).
- 'Craft.' Beacon Street Review. Boston, MA: (May 2001).
- 'Camille’s Foot.' The Midwest Poetry Review. Athens, GA: (April 2001).
- 'Slippery Elms Trail.' The Midwest Poetry Review. Athens, GA: (April 2001).
- 'Surviving Silos.' The Brownstone Review. Number 9. Brooklyn, New York: (2000).
- Four poems, Carillon. The Journal Sigma Tau Delta Chapter at University of Nebraska, Kearney. (1997).
- 'Shelterbelt.' Whole Notes. Las Cruces, NM: (Fall 1996).
Timeline
Senior Technical Application Consultant
Wells Fargo Home Lending
05.2011 - 02.2026
Adjunct Instructor
Northwest Vista College
01.2010 - 05.2012
Quality Intermediate Analyst
Citigroup
02.2006 - 03.2011
Lecturer, English Department
University of NE at Kearney
08.2001 - 08.2005
Bachelor's Degree - English (Writing Emphasis)
University of Nebraska at Kearney
Master's Degree - Creative Writing: Poetry
Bowling Green State University