Samantha Rivera
Kissimmee,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Offering 8 years of experience in the Security industry.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Commissary Attendant
Brightline Trains
09.2024 - Current
- Restocked serving stations, supplies, and condiments to support continuous meal service.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Coordinated with conductors and station teams to support timely departures, arrivals, and onboard service standards.
Security Officer
Brightline Trains
08.2023 - 09.2024
- Patrolled stations and platforms, monitoring activity to deter trespassing, theft, and unauthorized access.
- Assisted passengers with safety concerns, providing clear directions and professional customer support.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Sergeant Dispatcher
The Forbes Company Millenia Mall
02.2022 - 05.2023
- Supervised security officers across mall patrols, access control, and incident response operations.
- Monitored CCTV, alarm systems, and radio traffic to identify threats and direct timely interventions.
- Enforced mall policies, parking compliance, and visitor protocols to maintain safe public areas.
- Investigated incidents, documented reports, and preserved evidence for follow-up and review.
- Collaborated with local law enforcement agencies, ensuring timely response to security incidents.
Security Officer
Universal Studios
08.2021 - 03.2022
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction, supporting a secure environment.
- Guided public by providing directions, explaining rules and regulations, and responding to inquiries, improving guest experience.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons, upholding strict security standards.
- Executed deep searches and pat-downs for unauthorized materials and weapons, ensuring adherence to strict security protocols.
Security Dispatcher
Rosen Hotels & Resorts
10.2019 - 08.2020
- Logged incident details, daily activity reports, and shift communications with accuracy and consistency.
- Prioritized incoming calls, alarms, and requests to maintain efficient security operations.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FLSkills
- Safety awareness
- Problem-solving abilities
- Customer service
- Team collaboration
- Multitasking
- Reliability and punctuality
Certification
- Class D Security License - Oct 2026-2028
- Drivers License Class "E"
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Commissary Attendant
Brightline Trains
09.2024 - Current
Security Officer
Brightline Trains
08.2023 - 09.2024
Security Sergeant Dispatcher
The Forbes Company Millenia Mall
02.2022 - 05.2023
Security Officer
Universal Studios
08.2021 - 03.2022
Security Dispatcher
Rosen Hotels & Resorts
10.2019 - 08.2020
Associate of Arts - Psychology
Valencia College