Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Skills And Qualifications
Timeline
Generic

Samanatha Robinson

Chicago,IL

Summary

My goal is to become associated with a company where I can utilize my skills in the field of retail and gain further experience while enhancing the company's productivity and reputation. Also to obtain a position that will provide me the ability to apply my sales and work experience to a growing industry.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Driver

Chicago Commons
Chicago, IL
12.2023 - 11.2024
  • Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
  • Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
  • Completed daily pre-trip inspections according to DOT regulations
  • Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
  • Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
  • Managed paperwork such as delivery receipts, logbooks, and mileage records accurately and efficiently
  • Maintained a high level of professionalism while representing the company during interactions with customers

Driver

HartGrove Hospital
Chicago, IL
02.2019 - 04.2023
  • Physically assisted passengers upon entrance and exit of regulated vehicles as well as securely partnered with dispatchers to schedule changes in transportation for clients in line with their needs.
  • Delivered outstanding customer service and built positive relationships with clients to encourage repeat business.
  • Transported passengers along a predetermined route in a timely manner per the dispatch schedule.
  • Maintained complete and accurate documentation of all clients interactions.
  • Able to work long periods, independently and under pressure.
  • Kept vehicle clean and maintained per policy.

Assistant Manager

Auto Zone
Chicago, IL
01.2005 - 12.2019
  • Assisted Store Manager in implementing strategies to help meet store goals and objectives.
  • Resolved customer complaints for increased customer satisfaction.
  • Helped maintain a neat and clean store environment for our customers and employees.
  • Assisted the Store Manager with controlling labor hours, cash, store audits, and shrinkage.
  • Established a strong customer service/selling culture to maximize sales.
  • Entered information into database to generate reports, spreadsheets, labels, etc.
  • Delivered hundreds of parts and product to stores, shops and customers.

Store Manager

Family Dollar
Chicago, IL
01.2002 - 12.2004
  • Worked as a Customer Service Representative, created and distributed weekly payroll report to corporate office, processed returns and credits.
  • Handled thousands of dollars daily, Open/Closed store.
  • Trained new employees, stocked merchandise.
  • Handled difficult customers in a courteous and professional manner.
  • Maintained store staff job results by coaching, counseling, planning, monitoring and appraising job results, and supervised a staff of six or more employees.

Education

High school or equivalent -

Olive Harvey College
01.1996

High school or equivalent -

Westinghouse High School
01.1991

Skills

  • Management
  • Scheduling
  • Pricing
  • Inventory
  • Driving
  • Delivery driver experience
  • Store management
  • Customer service
  • Sales
  • Communication skills
  • Training
  • Recruiting
  • Supervising
  • Appraising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Planning
  • Promoting
  • Marketing
  • Responding to customer queries
  • Responding to complaints
  • Overseeing pricing
  • Stock control
  • Maximizing profitability
  • Meeting sales targets
  • Ensuring compliance
  • Health and safety legislation
  • Preparing promotional materials
  • Preparing displays

Certification

  • CPR Certification, 04/01/19, 12/31/24
  • CPI Certification, 03/01/19, 11/30/24
  • Driver's License

Additional Information - Skills And Qualifications

  • Recruiting, training, supervising and appraising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Planning
  • Promoting and marketing the business
  • Responding to customer queries and complaints
  • Overseeing pricing and stock control
  • Maximizing profitability and meeting sales targets
  • Ensuring compliance with health and safety legislation
  • Preparing promotional materials and displays

Timeline

Driver

Chicago Commons
12.2023 - 11.2024

Driver

HartGrove Hospital
02.2019 - 04.2023

Assistant Manager

Auto Zone
01.2005 - 12.2019

Store Manager

Family Dollar
01.2002 - 12.2004

High school or equivalent -

Olive Harvey College

High school or equivalent -

Westinghouse High School

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Samanatha Robinson