Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Samantha Robinson

Spanaway

Summary

Results-driven professional with a strong commitment to fostering growth in educational environments. Proven expertise in customer relations, decision-making, and project management. Demonstrated ability to implement innovative processes and evaluate employee performance effectively. Skilled in both independent and collaborative work, consistently meeting deadlines and achieving organizational goals.

Overview

16
16
years of professional experience

Work History

PetsHotel Manager

PetSmart PetsHotel
Issaquah
10.2013 - Current
  • Managed daily operations of PetsHotel department to ensure optimal performance.
  • Hired, trained, scheduled, and motivated team of PetsHotel associates for exceptional service.
  • Maintained a clean and healthy environment for pets and associates through regular policy audits.
  • Led team in engaging interactions with pets and pet parents, enhancing the overall experience.
  • Developed relationships with visitors to promote loyalty for boarding and daily play services.
  • Enforced cleanliness standards in pet accommodations and common areas.
  • Resolved customer inquiries and concerns with empathy and professionalism.

Volunteer – Monkey Village

Phoenix Zoo
Phoenix
02.2013 - 08.2013
  • Monitored safety of guests and monkeys in exhibit to ensure well-being.
    Addressed guest inquiries regarding common squirrel monkey behaviors and habitat.
    Provided informative guidance about common squirrel monkeys to enhance visitor experience.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Administrative – Student Worker for Chemistry and Biochemistry Department

Arizona State University
Tempe
05.2012 - 08.2013
  • Supported students and staff through effective communication, addressing queries via phone.
    Executed data archiving tasks, improving retrieval efficiency.
    Developed spreadsheets to streamline data analysis and tracking.
  • Assisted faculty with scheduling meetings and maintaining calendars.
  • Coordinated communication between students and administrative staff.
  • Managed office supplies inventory and ordered replacements as needed.

Beverage Cart Girl

Riverview Golf Course
Mesa
05.2011 - 08.2011
  • Provided drink service to golfers both on course and off.
    Performed heavy lifting to facilitate timely service delivery.
    Utilized strong social skills to foster positive customer relationships.
  • Managed beverage inventory to ensure availability at all times.
  • Collaborated with golf course staff to enhance overall guest experience.

Cheerleading Coach

Diamond Bar High school
Diamond Bar
06.2009 - 08.2009
  • Developed routines to prepare cheerleaders for upcoming school year.
  • Coordinated with school administration for event planning and logistical support.
  • Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.
  • Motivated team through consistent encouragement, emphasizing practice as key to achieving goals.

Education

Bachelor of Science - Pre - Veterinarian and Agricultural Business

Arizona State University
Tempe, Arizona
05.2013

High School Diploma -

Daimond Bar hIgh school
Diamond Bar, California
06.2009

Skills

  • Customer service excellence
  • Team leadership
  • Relationship management
  • Operational efficiency
  • Policy adherence
  • Staff training and development
  • Effective communication
  • Deadline management
  • Collaboration and independence
  • Scheduling proficiency
  • Operations management
  • Data analysis
  • Workforce management
  • Customer service

Community Service

  • Phoenix Zoo, Phoenix, AZ, Volunteer – Monkey Village, Monitored the safety of the guests and monkeys in the exhibit., Answered any questions guests may have., Informed guests about the common squirrel monkeys., 02/13 - 08/13
  • Diamond Bar High School, Diamond Bar, California, Cheerleading Coach, Taught routines., Prepared cheerleaders for the upcoming school year., Encouraged and motivated my team to never be discouraged that continual practice will help achieve their goals., 06/09 - 08/09

Timeline

PetsHotel Manager

PetSmart PetsHotel
10.2013 - Current

Volunteer – Monkey Village

Phoenix Zoo
02.2013 - 08.2013

Administrative – Student Worker for Chemistry and Biochemistry Department

Arizona State University
05.2012 - 08.2013

Beverage Cart Girl

Riverview Golf Course
05.2011 - 08.2011

Cheerleading Coach

Diamond Bar High school
06.2009 - 08.2009

Bachelor of Science - Pre - Veterinarian and Agricultural Business

Arizona State University

High School Diploma -

Daimond Bar hIgh school

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