Samantha Robinson

Oklahoma City,OK

Summary

Results-driven retail merchandising and customer service professional with 8+ years of progressive experience in retail leadership, visual merchandising, inventory management, and customer relations. Proven ability to create exceptional customer experiences, maintain high merchandising standards, support team performance, and contribute to efficient store operations. Recognized for initiative, dependability, professionalism, and a strong work ethic, with additional experience in senior living environmental services.

Work History

Housekeeper / Environmental Services Associate

Sagora Senior Living

2024 - 2026

Maintained cleanliness and sanitation standards in resident rooms and common areas.
Assisted with laundry services, ensuring timely delivery of fresh linens and clothing.
Supported team in organizing supplies and equipment for daily operations.
Adapted to changing priorities while managing multiple cleaning tasks efficiently.
Trained new hires on proper cleaning procedures and equipment usage.
Conducted inventory checks of cleaning supplies to maintain adequate stock levels.

Sales Floor Team Leader

Silver Basin

2021 - 2024

Managed daily operations on the sales floor, focusing on productivity and adherence to service excellence.
Created eye-catching merchandise displays that effectively attracted customers and supported sales initiatives.
Facilitated teamwork by guiding members in task delegation and promoting a cooperative environment.
Directed inventory management and stock flow to enhance product presentation and operational efficiency.
Provided outstanding customer service by addressing concerns and fostering a welcoming shopping environment.

Retail Sales Associate

Ben Franklin | The Totem

2016 - 2023

Managed point-of-sale systems to ensure efficient operation and accurate transaction processing.
Curated and arranged merchandise displays to optimize customer engagement and product visibility.
Delivered exceptional customer service in a high-volume tourist-driven retail environment, serving both local and seasonal visitors.
Executed product ordering and inventory replenishment strategies to enhance store organization.
Guided new employees through register operations and customer engagement techniques to ensure effective service delivery.

Sales Associate

Videl Video Entertainment

2014 - 2015

Guided customers in making informed rental and purchasing decisions to enhance overall satisfaction.
Leveraged in-depth understanding of film and entertainment titles to provide tailored customer support.
Optimized store presentation by organizing inventory, managing disc care, and ensuring merchandise readiness for rental.
Executed transaction processing and ensured accuracy in opening and closing procedures.
Cultivated a clean and engaging customer-friendly environment.

Education

High School Diploma -

Sitka High School

Sitka, AK

2014

Skills

Teamwork
Housekeeping
Customer service
Residential cleaning
Keyholder
Inventory
Attention to detail

Honest and dependable
Time management
Organizational skills
Problem-solving
Merchandise display
Reliable and responsible

Timeline