Samantha Rocha
Mount Vernon
Summary
Enhancing customer satisfaction through exceptional service and product knowledge. Skilled in team collaboration and verbal communication, I excel in creating positive experiences, evidenced by training new employees and boosting customer loyalty. Demonstrated ability in meeting customer expectations through friendly and effective communication.
Overview
7
7
years of professional experience
Work History
Bakery Associate
Lulu Cake Boutique
09.2019 - Current
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Retained detailed knowledge of ingredient lists and allergen information, enabling confident response to customer inquiries regarding dietary restrictions or preferences.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new employees on bakery procedures, ensuring they quickly became productive contributors to the team.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Baby Sitter
Montserrat Wigfall
09.2017 - 06.2018
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Ensured punctual retrieval of child from school.
Education
Associate In Science - Health Sciences
Westchester Community College
Valhalla, NY08.2024
High School Diploma -
Thornton High School
Mount Vernon, NY06.2019
Skills
- Food allergen awareness
- Decorating skills
- Customer service
- Customer satisfaction
- Team collaboration
- Verbal and written communication
- Phone etiquette
- Customer transactions
- Menu memorization
- Ordering procedures
- Friendly and helpful
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bakery Associate
Lulu Cake Boutique
09.2019 - Current
Baby Sitter
Montserrat Wigfall
09.2017 - 06.2018
Associate In Science - Health Sciences
Westchester Community College
High School Diploma -
Thornton High School
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