Hi, I’m
Samantha Rockett
Peyton,CO
Summary
Dedicated and reliable customer service representative, leader, and trainer with five years of experience. Proven track record as a trustworthy team player with a hardworking and resourceful approach, willing to take on any task to help the team. Skilled multitasker with strong problem solving and organizational skills. Recent graduate of Criminal Justice with an emphasis on Forensic Science and certification in Medical Terminology. Highly skilled in Google Drive and Microsoft Office. Adept in technical writing and written/verbal communication.
Overview
5
years of professional experience
1
Certification
Work History
Chick-fil-AColorado Springs, CO
Delivery Manager/Driver/Trainer
10.2018 - Current
Job overview
- Oversees delivery team and maintains efficiency in fast-paced environment.
- Analyzes data from various sources to identify areas of improvement in the department's operations.
- Resolves customer complaints in an effective manner while maintaining a high level of customer service.
- Trains new staff in job duties, company policies, and safety procedures.
- Maintains a clean, neat, and organized work area for optimal productivity and worker safety.
- Cultivates positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinates delivery routes with drivers and customers to ensure timely deliveries.
- Program is ranked in top 10 of Chick-Fil-A delivery systems regarding efficiency, accuracy, and quality.
Colorado Springs Police DepartmentColorado Springs, CO
Security Surveillance Technician
05.2022 - 08.2022
Job overview
- One semester college internship.
- Monitored and tracked suspicious activities in assigned areas using surveillance equipment.
- Documented and maintained records of daily observations and all detected violations or incidents for future reference.
- Collaborated closely with IT support staff in order to troubleshoot any technical issues related so surveillance equipment.
- Assisted law enforcement personnel with investigations by providing relevant footage and files from surveillance cameras.
- Estimated 160 hours of security surveillance experience.
Education
University of Colorado At Colorado SpringColorado Springs, CO
Bachelor of Arts from Criminal Justice
05.2023
University Overview
- [Fall 2021, Spring/Fall 2022, Spring 2023] - Dean's List
- 3.9 GPA
- Graduated summa cum laude
- American Criminal Justice Association Member, 2021-2023
Pikes Peak State CollegeColorado Springs
Associate of Arts from General Studies
05.2021
University Overview
- Phi Theta Kappa
- Honor's Society, 2018-2021
Skills
- Team Leadership
- Verbal and Written Communication
- Customer Service
- Data Entry
- Computer Technology
- Critical Thinking
- Conflict Resolution
- Time Management
- Organization
- Research Skills
- Records Management
Certification
Medical Terminology Certification - July 2023
Languages
Spanish
Limited
Timeline
Security Surveillance Technician
Colorado Springs Police Department
05.2022 - 08.2022
Delivery Manager/Driver/Trainer
Chick-fil-A
10.2018 - Current
University of Colorado At Colorado Spring
Bachelor of Arts from Criminal Justice
Pikes Peak State College
Associate of Arts from General Studies
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
JESSICA MOMEN, PHRJESSICA MOMEN, PHR
Compensation Analyst Lead at CHILDREN'S HOSPITAL COLORADOCompensation Analyst Lead at CHILDREN'S HOSPITAL COLORADO