Microsoft Office
LUIS RODRIGUEZ
Quakertown,PA
Summary
Self-motivated team player with strong attention to details. Maintain a high level of professionalism while providing consistent and quality of service. Reliable and honest individual seeking an opportunity to make a positive difference in a new role with room for advancement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Operations Manager/Driver/Delivery Driver Trainer
FMC Logistics (Amazon Inc)
02.2022 - 05.2024
- Displayed very good communication and customer service skills
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Directed dispatching, routing and tracking of 25-40 fleet vehicles
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Driver/OTR Manager/Foremen/Warehouse
Big John's Moving
04.2005 - 12.2021
- Transporting/Packing Household/commercial Goods and also Warehousing Households and Commercial Goods
- Collaborated with customers, management and employers to better understand customers needs and recommend appropriate solutions
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Long Distance Moves and Coordination
- Completed any number of jobs by loading boxes and large items, unloading trucks and cleaning job sites
- Warehouse and Inventory
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Walk in Love Christian Academy
Queens, NYSkills
- Focused and detail-oriented
- Team Leadership
- Fleet Management
- Warehouse Operations
- Customer Service
- Hiring Operations
- English/Spanish
- Productivity and Time Management
- Decision-Making
- Microsoft Excel
- Microsoft Outlook
Accomplishments
- Promoted to Crew Foremen after 1 year with the company. ( Big John Moving)
- Promoted to Top helper after 4 months with the company. FMC Logistics ( Amazon)
- Promoted to Operations Manager after 6 months with the company.
- Supervised team of 80 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Earned the “Top Driver” Award in 2023 for Safe and Delivery Completion .
- Saved the company repair expenses with truck repair.
Affiliations
- Amazon
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Work and Think like your Boss!
Work and Perform like its your company!
Honestly and Loyalty
Software
Fountain
ADP
Amazon Cortext
Hera Solutions
Netradyne
JJ Keller
Languages
English
A1
Spanish
Timeline
Operations Manager/Driver/Delivery Driver Trainer
FMC Logistics (Amazon Inc)
02.2022 - 05.2024
Driver/OTR Manager/Foremen/Warehouse
Big John's Moving
04.2005 - 12.2021
High School Diploma -
Walk in Love Christian Academy
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