Samantha Sofia Rodriguez
San Antonio,TX
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
6
6
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
08.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Loaded and unloaded orders.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
Shift Lead
Menchies Yogurt
09.2018 - 08.2020
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Inventoried materials on weekly basis.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Decorated cakes for birthdays and graduations.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
Education
High School Diploma -
Lee High School
San Antonio, TX06.2019
Skills
- Sales Proficiency
- Personal Shopping
- Proper Storage Procedures
- Accurate Money Handling
- Customer Service
- Organization and Planning
- Heavy Lifting
- Customer Buying Habits
- Verifying Order Accuracy
- Online Order Processing
- Cake Decoration
- Food handling safety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Curbside Shopper
HEB Grocery Store
08.2020 - Current
Shift Lead
Menchies Yogurt
09.2018 - 08.2020
High School Diploma -
Lee High School
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