Angel Gonzalez
Odessa,TX
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Curbside Shopper
Sam’s club
Odessa, TX
06.2023 - 04.2024
- Collected payment from customers at time of pickup using point-of-sale system.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Maintained a clean and organized work area throughout the day.
- Communicated any discrepancies between customer orders and what was picked up to management.
- Replenished display racks with promotional materials regularly.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Adhered to all safety protocols while handling merchandise in store.
- Stocked shelves with new merchandise as needed during shifts.
- Loaded items into carts or bags for customers according to their order requirements.
- Monitored inventory levels of commonly ordered items to prevent out-of-stock situations.
- Resolved customer complaints promptly and professionally when necessary.
- Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
- Checked expiration dates on items prior to placing them in customer's cart and bag.
- Maintained a high level of customer service while ensuring customer satisfaction.
Manager
Wendy's
Odessa, TX
01.2021 - 06.2023
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
Education
M.D. - Medical Assisting
The College of Health Care Professions
Dallas, TX05-2025
Skills
- Reading Comprehension
- Order Accuracy
- Upselling products
- Hand-Eye Coordination
- Prioritizing Orders
- Purchase Recommendations
- Advertising and marketing
- Decision-Making
- Verifying Order Accuracy
- Relationship Building
- Upbeat and Outgoing Attitude
- Customer Service
- Heavy Lifting
- Sales proficiency
- Online Order Processing
- Sales expertise
- Payment Processing
- Customer Relations
- Merchandise Selection
Timeline
Curbside Shopper
Sam’s club
06.2023 - 04.2024
Manager
Wendy's
01.2021 - 06.2023
M.D. - Medical Assisting
The College of Health Care Professions