Samantha Rodriguez
Salina ,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Insurance professional known for delivering high-quality customer service and maintaining high standards. Demonstrated excellence in organization and professionalism, enhancing customer satisfaction and providing reliable support. Skilled in multitasking and teamwork, successfully managed high call volume with empathy and efficiency. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Insurance Customer Service Representative
Salina Insurance Services
09.2021 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
Intake Receptionist/Homeless Shelter Volunteer
Salina Grace Foundation
11.2023 - 03.2024
- Increased efficiency in the workplace by managing inventory levels of office supplies and ordering when necessary.
- Improved patient check-in experience by verifying personal information quickly yet accurately upon arrival.
- Maintained a clean and welcoming reception area, fostering a positive atmosphere for patients and visitors.
- Assisted in the organization of shelter resources, ensuring efficient distribution of clothing and supplies to those in need.
- Developed meaningful relationships with guests, fostering trust and open communication between staff and residents.
Child Caregiver
Salina Family Ymca
10.2018 - 09.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
Education
High School Diploma -
Salina Central High School
Salina, KS05-2021
Skills
- Organization
- Insurance terminology
- Reporting skills
- Documentation skills
- Documentation processing
- Multitasking
- Teamwork skills
- Computer Proficiency
- Professionalism
- Office Equipment Operation
- Patient contact
- Reliability
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Intake Receptionist/Homeless Shelter Volunteer
Salina Grace Foundation
11.2023 - 03.2024
Insurance Customer Service Representative
Salina Insurance Services
09.2021 - Current
Child Caregiver
Salina Family Ymca
10.2018 - 09.2021
High School Diploma -
Salina Central High School
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