RENA BISHOP
Salina,KS
Summary
Diligent professional with a solid background in route driving, committed to ensuring timely and accurate deliveries. Proven track record of maintaining high customer satisfaction while strictly adhering to safety protocols. Strong organizational skills and effective problem-solving abilities contribute to seamless operations and enhanced service quality. A proactive approach to challenges ensures optimal performance in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Route Driver
CityGo, OCCK, Inc.
10.2008 - Current
- Driving Salina’s fixed-route bus system in a smooth, efficient, and prompt manner.
- Ensuring safety and comfort of passengers by implementing policies and prioritizing safety.
- All while providing great customer service to passengers by providing information about the routes and accommodations that OCCK’s City Go provides.
- Trained inexperienced drivers to incorporate customer service and route service with technical driving skills to ensure efficient and safe service for all employees and passengers.
- Providing the route drivers breaks while keeping the routes on a timely departure.
- Also willingness to stay later to cover absent/ill co-workers.
- Servicing a bi-directional route three times a day.
- This route’s range includes stops in Salina, Minneapolis, Beloit, Concordia, and Belleville.
- This route allows us to reach riders out of our normal service area to get to work, school, or to run errands in a different town.
Transportation Supervisor
CityGo, Occk, Inc.
08.2020 - 06.2024
- Complete Evaluations of Staff directly Supervised.
- Supervises, instructs, and conducts routine checks of drivers compared to schedule adherence, route, proper signage, traffic regulations, safety operating rules and policies, uniform regulations, attitude toward the public, proper fare collection, and general demeanor.
- Answer calls and to act if necessary.
- Train inexperienced drivers in areas that include driving techniques, obtaining CDL, abiding by procedures, completing required forms.
- Keeping private records updated with a copy of valid certificate of completion of all classes and personal records
- This position was to oversee the Transportation department, making sure that daily operation runs smoothly.
Sales Associate
Mr. G’s
05.2006 - 06.2007
- Checked in vendors and logged inventory.
- Operated a breakfast/lunch bar all while making sure the customers were attended to at the cash register.
- Handled petty cash and helped take on extra shifts when needed.
Education
General Education
Cloud County Community College
Concordia, KS01.2016
Diploma - High School
Abilene High School
Abilene, KS01.1986
Skills
- Team Building/Leadership
- Administrative Work
- CPR & First Aid Certified
- Employee Safety
- Defensive Driving
- Detail Oriented
- DOT Certified
- Positive Attitude
- Problem Solving
- Customer Service Skills
- Driver Trainer
- Passenger Assistance Safety
Certification
- National Safety Council - Expert Driver Certificate – Accident-Free Certificate
- Rural Transit Assistance Program - Safety Training & Rural Transit Certificate
- Salina Area Vo-Tech - Intro to Computers Certificate
- C. T. A. A. - Passenger Assistance Safety & Sensitivity Certificate
- Kansas Bus Roadeo - 1st Place in 2015 Certificate
- First Aid/CPR Trainer - Trainer Certificate
- Defensive driver Trainer - Trainer Certificate
Timeline
Transportation Supervisor
CityGo, Occk, Inc.
08.2020 - 06.2024
Route Driver
CityGo, OCCK, Inc.
10.2008 - Current
Sales Associate
Mr. G’s
05.2006 - 06.2007
Diploma - High School
Abilene High School
General Education
Cloud County Community College