Samantha Rodriguez
Pasadena,Tx
Summary
Dynamic and results-oriented professional with a proven record of success in driving business growth and optimizing operational efficiency. Adept at developing and implementing strategic initiatives that enhance productivity, streamline processes, and maximize profitability. Exceptional leadership abilities, inspiring teams to deliver exceptional performance and exceed targets. Strong analytical skills coupled with a keen eye for detail, enabling effective problem-solving and informed decision-making.
Overview
12
12
years of professional experience
Work History
Hostess
Sodexo Food Service
09.2024 - Current
- Greeted patients and went through different meal options to best serve their needs.
- Resolved guest inquiries and concerns promptly, fostering positive dining experiences.
- Took all patient/ guest breakfast, lunch and dinner using online computer system.
- Collaborated with kitchen staff to communicate wait times and special requests effectively.
- Trained new hostesses in customer service standards and operational procedures.
- Attended to 20-40 patients daily
Tax Customer Service Representative
Everise
01.2024 - 04.2024
- Provided exceptional customer service by effectively handling inbound calls, addressing inquiries, and providing accurate and timely assistance to taxpayers, ensuring a positive and professional experience.
- Collaborated closely with Tax Professionals to support them in accurate tax calculations, leveraging strong knowledge of tax regulations, software systems, and internal processes to troubleshoot and resolve any issues or discrepancies.
- Assisted Tax Professionals in navigating internal processes, identifying and resolving communication or technical issues, and providing guidance on proper utilization of software and tools, minimizing downtime and maximizing productivity.
- Demonstrated strong attention to detail and expertise in tax calculations, reviewing tax returns for accuracy, identifying potential errors or discrepancies, and providing guidance to ensure compliance with tax laws and regulations.
- Maintained comprehensive documentation of customer interactions, technical issues, and solutions provided, contributing to the development of knowledge resources and enhancing team efficiency and effectiveness.
- Seasonal
- Remote
Line Attendant Specialist
Schwans Food Supply
05.2022 - 02.2023
- Orchestrated seamless production line operations as a highly skilled Line Attendant, meticulously overseeing equipment performance, enforcing stringent quality controls, and upholding safety protocols to maximize operational efficiency and exceed production targets.
- Demonstrated technical prowess by conducting comprehensive equipment inspections, swiftly diagnosing and resolving issues, and proactively implementing preventive maintenance measures, minimizing downtime and optimizing productivity.
- Collaborated seamlessly with cross-functional teams, effectively communicating instructions and coordinating efforts to ensure production operations run smoothly and efficiently.
- Maintained meticulous documentation for key performance indicators, meticulously recording production metrics, equipment reliability data, and quality assurance measurements, contributing to data-driven decision-making continuous improvement initiatives, and regulatory compliance.
Personal Banker - Client Services Representative
First Convenience Bank
11.2016 - 06.2019
- Exemplified a commitment to exceptional service, consistently exceeding client expectations as a Personal Banker - Client Services Representative, proactively anticipating client needs, and delivering personalized banking solutions with meticulous attention to detail.
- Conducted comprehensive needs assessments, employing active listening skills to understand clients' financial goals, risk tolerance, and preferences, and recommending tailored banking products and services to meet their unique requirements, resulting in increased client satisfaction and loyalty.
- Demonstrated expertise in executing a wide range of banking transactions, including deposits, withdrawals, fund transfers, and account inquiries, ensuring accuracy, efficiency, and adherence to regulatory guidelines, while providing a seamless client experience.
- Leveraged strong product knowledge and consultative sales techniques to cross-sell and upsell banking products and services, effectively identifying opportunities to enhance clients' financial portfolios, resulting in increased revenue and the strengthening of client relationships.
- Resolved complex client inquiries, issues, and concerns in a timely and empathetic manner, utilizing in-depth knowledge of banking policies, procedures, and systems, and collaborating with cross-functional teams to ensure prompt and satisfactory resolutions, fostering trust and long-term client loyalty.
Financial Services Sales Representative
IBC BANK
10.2015 - 06.2016
- Provided exceptional customer assistance in account opening, credit card applications, loan requests, insurance inquiries, and merchant services, ensuring a seamless and personalized experience that resulted in increased customer satisfaction and retention.
- Demonstrated expertise in handling a high volume of phone calls, promptly addressing customer inquiries and resolving issues with professionalism and a customer-centric approach, while maintaining a positive and engaging demeanor.
- Excelled in greeting and engaging customers with a warm and welcoming demeanor, creating a positive first impression and fostering a customer-centric environment that enhanced overall satisfaction and loyalty.
- Facilitated the account opening process by guiding customers through the necessary paperwork, explaining terms and conditions, and ensuring compliance with regulatory requirements, resulting in streamlined operations and reduced wait times.
- Actively cross-sold and upsold banking products and services to customers, leveraging strong product knowledge and effective communication skills, resulting in increased revenue and expanded customer relationships.
Customer Service Cashier Representative
CiCi's Pizza
09.2013 - 09.2015
- Delivered exceptional customer service as a Restaurant Customer Service Cashier Representative, ensuring a positive dining experience by providing friendly, efficient, and personalized service to guests.
- Operated cash registers accurately, efficiently processing customer transactions, handling cash, credit card payments, and issuing receipts, while maintaining a high level of attention to detail and adhering to cash handling procedures.
- Assisted customers in making menu selections, providing recommendations, and accommodating special dietary needs or preferences, ensuring a tailored dining experience and enhancing overall guest satisfaction.
- Collaborated with team members to ensure smooth operations during peak hours, effectively managing customer flow and maintaining a clean and organized work environment.
- Resolved customer inquiries and concerns promptly and professionally, ensuring the customer's satisfaction and fostering positive relationships to encourage repeat patronage.
Education
Psychology
Houston Community College
High School Diploma -
Milby High School
05-2013
Skills
- Customer Service
- Communication
- Problem-Solving
- Leadership
- Software Services
- Understanding of Tax Forms
- Strategic Planning
- Operational Efficiency
- Tax Regulations
- Analytical Skills
- Attention to Detail
- Decision-Making
- Team Leadership
- Service Transformation
- Productivity Enhancement
- Time Management
- Lead Generation
- Relationship Skills
- Market Research
- Goal oriented
- Conflict Resolution
- Professionalism
- Multitasking
- Sales Skills
- Consultative Selling
- Cross-Selling
- Upselling
- Account Management
- Financial Services
- Cash Handling
- Problem Resolution
- Active Listening
- Compliance
- Regulatory Knowledge
- Technical Troubleshooting
- Software Systems
- Data Entry
- Financial Accounting
- Typing Speed and Accuracy
- Microsoft Office Proficiency
- Patience and empathy
- Phone etiquette
Timeline
Hostess
Sodexo Food Service
09.2024 - Current
Tax Customer Service Representative
Everise
01.2024 - 04.2024
Line Attendant Specialist
Schwans Food Supply
05.2022 - 02.2023
Personal Banker - Client Services Representative
First Convenience Bank
11.2016 - 06.2019
Financial Services Sales Representative
IBC BANK
10.2015 - 06.2016
Customer Service Cashier Representative
CiCi's Pizza
09.2013 - 09.2015
Psychology
Houston Community College
High School Diploma -
Milby High School
Similar Profiles
Alexis OliverAlexis Oliver
Catering Sous Chef at Sodexo Food ServiceCatering Sous Chef at Sodexo Food Service
Jeffery DealJeffery Deal
Food Service Worker at Sodexo Food ServiceFood Service Worker at Sodexo Food Service
MAYLEEN MENDEZMAYLEEN MENDEZ
Barista at Sodexo Food ServiceBarista at Sodexo Food Service
Bernise JenningsBernise Jennings
Food Service Worker at Sodexo Food ServiceFood Service Worker at Sodexo Food Service
Azucena MaldonadoAzucena Maldonado
Front Desk Receptionist at V-fit GymFront Desk Receptionist at V-fit Gym