Samantha Rodriguez
El Paso,TX
Summary
Encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dynamic customer service professional with extensive experience at GC Services Call Center, excelling in sales management and team leadership. Bilingual in Spanish and English, I consistently enhance customer satisfaction while training staff and implementing best practices. Proven ability to boost sales revenue through effective product promotion and exceptional services, that includes in person & over the phone.
Overview
6
6
years of professional experience
Work History
Assistant Manager
McDonald's Restaurant
08.2021 - 03.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Exceptional proficiency during fast paced environments while maintaining customer loyalty & happiness.
Cashier Team Lead
Food King Supermarkets
12.2020 - 08.2021
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Representative /Retail Sales Associate
Vector Marketing Company
03.2018 - 10.2020
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- (Seasonal work, did include travelling for company meetings)
Customer Representative
GC Services Call Center
04.2017 - 06.2019
- Used Microsoft Word to prepare memos, correspondence and reports.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Assigned and designated job territories to customer care staff according to performance and history.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- (Vehicle financial services for Mercedes Benz)
Education
GED -
Ysleta Community Learning Center
El Paso, TX11-2021
Skills
- Sales management, Monitoring and Negotiation
- Recruiting, Interviewing, and Hiring
- Team Leadership & Staff Supervision
- Money Handling & Budget Assistance
- Product Branding and Service Sales
- Orientating and Training
- Customer Service & Satisfaction
- Adaptability & Flexibility
- Adobe creative suite (photoshop, illustrator, dream weaver)
- Microsoft Word, Microsoft XL, Microsoft PowerPoint Expertise
- Multitasking & Organization
- Typing score: 35 wpm
- Motivated & Strives For Excellency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
McDonald's Restaurant
08.2021 - 03.2023
Cashier Team Lead
Food King Supermarkets
12.2020 - 08.2021
Customer Representative /Retail Sales Associate
Vector Marketing Company
03.2018 - 10.2020
Customer Representative
GC Services Call Center
04.2017 - 06.2019
GED -
Ysleta Community Learning Center