Samantha Rodriguez
Aromas,CA
Summary
Detail-oriented individual with a proven track record in maintaining cleanliness and safety in fast-paced environments. Committed to optimizing operations and driving customer satisfaction through effective collaboration and problem resolution.
Overview
2
2
years of professional experience
Work History
Team Member
T&K Companies or Taco Bell
Gilroy, CA
03.2024 - Current
- Assisted customers with orders, ensuring accurate and timely service.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Collaborated with team members to efficiently manage peak hours and high-volume orders.
- Trained new employees on operational procedures and customer service expectations.
- Operated kitchen equipment safely while adhering to food safety standards and protocols.
- Supported inventory management by restocking supplies and monitoring product freshness.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented waste reduction practices, contributing to improved operational efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Bachelor of Science -
California State University Monterey Bay
Seaside, CA12-2028
High School Diploma -
Everett Alvarez High School
Salinas, CA05-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Following instructions
- Collaboration and teamwork
- Cleaning
- Flexible schedule
- Computer skills
- Heavy lifting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
T&K Companies or Taco Bell
03.2024 - Current
Bachelor of Science -
California State University Monterey Bay
High School Diploma -
Everett Alvarez High School